mysterious line

I just received an update this morning from our IT team and am noticing a line across every screen that hadn't been there before. It's a faint horizontal grey line that disappears in the middle, but shows up nearer to the edges of the screen. It isn't part of the project. I don't believe this line was there previous to the update? 

Any ideas?

In the attached image, look under the large acronym to see the faint line. Again, it's on EVERY screen.

 

3 Replies
Katie Riggio

Hi Michele! Hi Patrick!

So sorry to hear of this enigma. I'm happy to help investigate!

Since the line appears in different scenarios, let's start with a simple Storyline repair. Could I have you both go through these steps and let me know if there's an improvement?

If that doesn't help, would you be willing to share a sample slide with us? You can share it privately by uploading it here. We'll test both players during preview and in the published output, and share our findings with you!