I create training in four nordic languages, and it works all fine until Results page. Here there is no support for our national charcters (å, ä and ö), in the "percentage / points" section. Points in swedish is "poäng", which is properly represented in the slide, but ones published in pre-view or final output the information presented is "pong" ie the ä is missing. So far I have only noticed this happening on the results page. Is there a fix for this?
That is strange. So, the characters are working throughout the course, but not on the results page? Would you mind submitting a support case with our tech team? We'll be able to take a closer look and see what may be causing the problem. Please include your .story file with the case, as well.
I'm curious to see what might be causing this. If you do open a case, please share the case number with me (either in this thread, or in a private message) and I'll follow along with the progress of the case.
Some special characters—such as Danish characters æ, å, and ø—and diacritical marks—such as accents (ó), umlauts (ö), and tildes (õ)—may not display in your published Storyline course if they're in the same text box with one or more variable references.
This is a known issue. It'll be fixed in the next Storyline update. In the meantime, place the variable references in a separate text box to avoid this behavior.
Information about future updates:
Although we do not announce new updates or products before they are released, you can learn about them when they are released in the following ways: You can find current version info by clicking on your product here: We email major upgrade announcements to the individual who purchased or registered the software. You can also check for updates manually from within the software.
Here's how: Open Storyline then go to Help > Check for Updates We recommend subscribing to the Articulate Word of Mouth Blog, where we announce product releases and updates. You can also follow us on Twitter and onFacebook.
3 Replies
Hi Andreas!
That is strange. So, the characters are working throughout the course, but not on the results page? Would you mind submitting a support case with our tech team? We'll be able to take a closer look and see what may be causing the problem. Please include your .story file with the case, as well.
I'm curious to see what might be causing this. If you do open a case, please share the case number with me (either in this thread, or in a private message) and I'll follow along with the progress of the case.
Thanks!
Supportcase created incl .story file. New simple project created, but same problem.
#00305945.
Good morning Andreas,
I checked on the progress of your case today. I just wanted to update this thread, in case any other Heroes experience the same issue.
The full article on this issue can be found here.
Here's the details:
Some special characters—such as Danish characters æ, å, and ø—and diacritical marks—such as accents (ó), umlauts (ö), and tildes (õ)—may not display in your published Storyline course if they're in the same text box with one or more variable references.
This is a known issue. It'll be fixed in the next Storyline update. In the meantime, place the variable references in a separate text box to avoid this behavior.
Information about future updates:
Although we do not announce new updates or products before they are released, you can learn about them when they are released in the following ways:
You can find current version info by clicking on your product here:
We email major upgrade announcements to the individual who purchased or registered the software.
You can also check for updates manually from within the software.
Here's how:
Open Storyline then go to Help > Check for Updates
We recommend subscribing to the Articulate Word of Mouth Blog, where we announce product releases and updates.
You can also follow us on Twitter and on Facebook.
This discussion is closed. You can start a new discussion or contact Articulate Support.