Navigation issue
Apr 22, 2016
Hi there,
I have been trying to figure out a problem with navigation with a course I am developing and I am completely stumped.
I have attached a copy of the course for anyone interested in a challenge.
The behaviour is that when I look at a layer the first time all works great. But whenI come back to look at the same layer a second time, the course appears to hang (the menu works, but all buttons are ignored).
I am using my own buttons to navigate. I did test with a Player PREV button and when it is clicked, it dissears. I have left that in for you to see.
There is a lot going on here, so I will help by providing steps for a specific testing path (although all similar routines fail in the same way).
- Close the intro box
- Drag the selector onto the Senior BA character
- check a capability checkmark from the blue rectangle to review that competency
- Click back to return to Capability selector
- Repeat until all are selected
- Once they are all selected, select PREV chevron
- From the line-up select Business Consultant
- Select the first checkmark (this is called Analytical Thinking)
- Click the PREV button (this is where it hangs)
If anyone could help I'd be very very happy... been trying to figure it out for a day...
Thanks
Stanton
18 Replies
Well Stanton,
I'm not sure that my feedback is going to be helpful. I followed the directions and I'm not stuck?!
I visited all the roles, came back to your business consultant and going through the check-marks as you can see...
Thanks for looking Leslie,
It helps in a way :-). Possibly a cache or a browser issue.
I'll press on and see if anyone else encounters the issue.
Cheers,
Stanton
Hi, Stanton -- I also wanted to stop in to share our System Requirements and our recommendations on testing your course in the intended environment. These articles are handy to ensure content is being accessed in a supported way. :)
Hi Christie, thanks for that note.
In the testing phase prior to being loaded on the LMS, courses for this client are shared with stakeholders for their input via internal SharePoint. There are strict limitations put on access to cloud based services.
I typically only Publish for LMS, and other than the non-functioning Exit button, I had never noticed any issue with this method before.
Reading your guidelines, I am inferring that publishing to CD would be your recommendation.
I'll give that a shot and see what is looks like.
Thanks again.
Stanton
Hi Leslie, I am getting back to this now as I was unable to resolve it earlier.
With acknowledgement to Christie's note related to testing environments, I tried downloading the version I uploaded above, which I in turn uploaded to tempshare later at home (I am restricted from cloud services from my work).
I encountered the exact issue I was complaining of. I do see your screen snap above showing that you were able to get it to work. Which is completely confusing. I cannot successfully test this in any way: with a preview, local LMS/Web/CD publish, or tempshare.
If you were able to get it to work, is there any way you could share a link of it published so that I can see if you are trying it the same way as me?
Many thanks
Stanton
Hi Stanton!
I'll take another look - I cannot remember and I cleaned out my files already.
I'm sure this published link:
http://s3.amazonaws.com/tempshare-stage.storyline.articulate.com/sto_1aie49evk1noa1fcut5p1oh7f4h9/story.html
...will not assist now because your course got me this time.
Stuck.
Looking at your set-up now.
What is your ShowOn variable purpose/use?
It controls the Show All Levels button default state I think.
I cannot recall why I chose to use a variable to do that.
But I just deleted the variable and tested... no joy.
Hi Leslie... any luck?
You're on my list for today. Catching up in the forums before I dive back into your file. If you need to work directly with our support team, you are welcome to reach out here if needed.
That's great. I can wait. I am excited to see if you can figure this out as I have spent a few more neurons than I have to spare on it so far...
Cheers, Stanton
Yeah, I think my head is spinning. I've deleted and moved and previewed so many times?!
I tried to find an e-mail for you so that I could at least send this to the support team on your behalf...but I see a couple and I'd hate to mix that up.
So, if you could shoot this file over to our team here, that would be great. Please let me know as I've invested enough time that I want to follow along :)
I'm not seeing anything 'wrong' off-hand is the thing. I'm sure that's what got you as well. So, I'd like for support to take a look and be able to address if there is a set-up problem or a bug that I'm missing.
I appreciate you verifying my sanity (such as it is).
Glad to forward to the support team. I will do that tomorrow or later this evening.
Best regards,
Stanton
Sounds great. I'd hoped to better assist, but you stumped me.
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