Need Help: Course Not Loading

I created a course in Storyline 1 and deployed it throught our LMS.  Some users are reporting that the course never loads (Please wait while course loads) while others can successfully navigate through and complete it.    Many of the iPad/Mac users report the issue but a few PC users are now having the same experience.  They have been instructed to turn their pop off blockers off.  The course seems to work fine in SCORMcloud.

My LMS provider said I should update my Flash Player.  Is there anything else I can do to resolve this?  I am stuck!


1 Reply
Ashley Terwilliger-Pollard

Hi Carol,

Do you know what Flash version you're using? You could use a site such as to look and see. You may also want to look at what you've included in the first few slides, and see if there is any way to make it easier to load by not including a lot of heavy media elements at the front.