Need Help ! Video included in layers make Flash player scrash


The course built with Storyline 2 includes 28 MP4 videos (tutorials) in various layers.

Depending on computers, the flash player scrashes at differents moments, whatever the browser used.

Even after installation of the last version of Storyline (V11), the problem is still the same.

Did you meet this problem ?

Thank you for your help.




1 Reply
Alyssa Gomez

Hello Anne! Welcome to the community!

Sorry to hear you're having trouble with the Flash player. Can you confirm that the computers you are using have Adobe Flash Player 10.3 or later? Also, you'll want to be sure you are using one of following browsers:

  • Windows: Internet Explorer 8 and later, Microsoft Edge (latest version), Google Chrome (latest version), Firefox (latest version)
  • Mac: Safari 7 and later, Google Chrome (latest version)

If you're still having issues, would you mind sharing your file here so we can have a look? You can use the Add Attachment button at the bottom of the reply window.