7 Replies
Katie Riggio

So sorry you see those errors, Jack. I'd love to help investigate!

I'm having trouble recreating the crash and red X on a test file using the latest version of Storyline 360, so I still need your help. To help us dig deeper:

  •  Just to confirm, have you had a chance to see if the repair steps in this article did the trick?
  • If you still see these issues after going through those, would you mind sharing the .story file? You can send it to our team by privately by using this upload link. We'll dig in to see if we need to take action on a new bug, and will delete the file after troubleshooting!
Ren Gomez

Hi Jack,

So sorry you're coming across this error again, thanks for bringing this back to our attention! It looks like you opened a case with one of our support engineers, Eric, a couple of months ago.

I'd recommend following up or starting a new case here to sort out what else could be causing the issue!