New to Storyline: Playhead issue

Nov 12, 2015

Hello. When I click Pause in the timeline, the scene goes back to the beginning. The playhead stays in the right place (170 sec, for example), but the scene displays what's at 0 sec.

In addition, when I click on the timeline to move the playhead (100 sec, for example) the scene does not display what's at 100 sec. Sometimes there is a long delay and it'll finally "catch up" and other times nothing happens at all. The scene is essentially stuck and moving the playhead has no effect.

I have a three-minute scene that's simply a recording of mouse clicks in a software program. There is no audio; I have about 12 captions.

In other words, it's impossible to put the captions in the right place because I can't pause the scene. Nor can I get to the right place in the in scene by moving the playhead.

I hope my question makes sense. I'm working on my C: drive and my PC meets all the system requirements.

I'm new to Storyline and I'm not sure what I'm doing wrong. I've seen similar posts but nothing that seems exactly like the issue I'm having. I didn't have this problem at first, which makes me think it's a memory issue. It started happening at around the tenth capture I inserted.

Any information is certainly appreciated. I'm happy to provide further details if necessary.

Regards,

Tom

35 Replies
Sandra Leiper

Another question: I'm trying to add cue points to a video. When I press play on the timeline, the playhead moves but the video doesn't (it stays on the first frame).  When I press pause, the video then jumps to the paused spot.

This makes it almost impossible to set cue points along the video, so any help will be muchly appreciated.

Leslie McKerchie

Hi Sandra and welcome to E-Learning Heroes 😊

Thanks for reaching out with what you are working on as well. The ability to scrub the timeline for ease of editing and timing is a feature that we are currently tracking as well. This conversation is linked to the report so we can share updates with you here.

Sandra Leiper

Thanks Leslie - the Heroes community is top-notch and I'm grateful for everyone's insights!

I thought I'd seen David use the playhead in his webinar last week (19:00) but when I just rechecked I saw that he was just moving the playhead not using Play, so that was my error.  Video annotation is such a great feature, it'll be amazing to have more capability with it.

Leslie McKerchie

Perfect, Sandra. I think I misunderstood you originally. 

Similar to your sharing of the Essentials webinar, this is what I'm seeing:

Similar to the steps that David shared:

  1. [Spacebar] to start the slide timeline.
  2. Press [C] each time I want to add a cue point.

So, back to your original issue. Is this a video that you've added to your storyline course from a file or one that you've added from a website? For this to work with the video displaying, it needs to be a video added from a file or the media library.

If you're seeing different behavior, could you share a Peek 360 video?

Leslie McKerchie

Perfect, Sandra.

Thank you for sharing a sample. That led me right to the culprit, which is the video properties. 

You have yours set with its own video controls and to only play when clicked. If you adjust this to sync with your slide timeline, you can then use your cue points as expected.

Here's a quick Peek 360 video to demonstrate.

Kelly Auner

Hi, everyone!

I have some great news to share. We just released another update for Storyline 360. In Update 66, we’ve included important fixes and new features.

One of the features we’ve included is:

Scrub the timeline to quickly see when timed elements appear and disappear on the stage without previewing the entire slide.

To take advantage of this update, launch the Articulate 360 desktop app on your computer and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.

Please let me know if you need additional help!