You may want to check the version of Flash your browser is running and update it - you can use Adobe's site to confirm what version and update it. Also, you may want to test a different browser and confirm with your IT department that you'll be able to play them.
Additionally, the system requirements for running Storyline are detailed here.
You may want to check the version of Flash your browser is running and update it - you can use Adobe's site to confirm what version and update it. Also, you may want to test a different browser and confirm with your IT department that you'll be able to play them.
Additionally, the system requirements for running Storyline are detailed here.
Thank you for supplying the system requirements information. I have Flash 14. I tried on Explorer 8 and FireFox but I cannot see the imbedded video. My trial period is running out. My department is very interested in this software because we want to convert our competency exams from a paper format on to a web based training module. My IT dept tested my pc and confirmed that it meets all the requirements needed to run your software. Could I have the trial period suspended until I get this resolved?
Thank you for supplying the system requirements information. I have Flash 14. I tried on Explorer 8 and FireFox but I cannot see the imbedded video. My trial period is running out. My department is very interested in this software because we want to convert our competency exams from a paper format on to a web based training module. My IT dept tested my pc and confirmed that it meets all the requirements needed to run your software. Could I have the trial period suspended until I get this resolved?
Sure - can you connect with our Sales team and they'll be able to answer any questions about extending the trial.
Was your IT team able to determine if the videos on the tutorial pages were being blocked by something else such as security issues within the browser or such?
5 Replies
Hi,
SL publishes to the mp4 video format but will accept many types and will convert them for you.
Does your video work outside of SL ?
If you have a dropbox to share the files I can tyake a look ?
PS. You should upgrade Win XP as it is no longer supported, Office 2007......
Hi Jackie and welcome to Heroes!
Do you mean you can't see the videos embedded on a tutorial page such as this one?
You may want to check the version of Flash your browser is running and update it - you can use Adobe's site to confirm what version and update it. Also, you may want to test a different browser and confirm with your IT department that you'll be able to play them.
Additionally, the system requirements for running Storyline are detailed here.
Thank you for supplying the system requirements information. I have Flash 14. I tried on Explorer 8 and FireFox but I cannot see the imbedded video. My trial period is running out. My department is very interested in this software because we want to convert our competency exams from a paper format on to a web based training module. My IT dept tested my pc and confirmed that it meets all the requirements needed to run your software. Could I have the trial period suspended until I get this resolved?
Thank you for supplying the system requirements information. I have Flash 14. I tried on Explorer 8 and FireFox but I cannot see the imbedded video. My trial period is running out. My department is very interested in this software because we want to convert our competency exams from a paper format on to a web based training module. My IT dept tested my pc and confirmed that it meets all the requirements needed to run your software. Could I have the trial period suspended until I get this resolved?
Hi Jackie,
Sure - can you connect with our Sales team and they'll be able to answer any questions about extending the trial.
Was your IT team able to determine if the videos on the tutorial pages were being blocked by something else such as security issues within the browser or such?
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