Newbie question: troubleshooting Screencasts

Could somebody try to help me out?

No response from anybody? Not even a staff member? 

Hi Harold,

Sorry for the delay in getting back to you here - as staff we read oldest to newest... 😉 

You mentioned it was a web based training that didn't work, but that Excel did work? So everything you did in Excel was captured by Storyline and translated into screen recording slides in Try/Test mode? 

Google Chrome communicates very little information to the Windows Accessibility API, which is how Articulate Storyline collects information for screen recordings. For the best results, use Internet Explorer to record your screencast. It provides the richest data set. (Firefox also works well.)

I know with earlier versions of Storyline this could happen with installed programs if they were running with different privileges. So it's worth looking at how Storyline is set up vs. your browsers - you could also try recording something else on a website such as even navigating around the ELH pages. 

For example, let's say you're using Storyline to record a process in Microsoft Excel. If Excel is configured to run as an administrator and Storyline isn't—or vice versa—you may encounter the issue as you described.

To correct it, ensure that both applications are using the same permissions (running as administrator or not) If the issue persists after verifying that both applications are using the same security permissions, reboot your computer to resolve the conflict.

Ashley, thanks for getting back to me. 

Indeed Excel did work. And I will indeed take a look at your suggestions to see if they fix the problem. Recording with Internet Explorer I must say did not work properly as well. I did test this earlier and IE only created a screenshot on the first page and nothing more. That's why I proceeded with Chrome. Firefox I did not test. I will do so today. 

Since there is no problem with Excel, for now I wont test your advice on locally installed programs since I don't have issues here. But I'll surely keep them in mind. 

I'll get back to you with the results. 

Kind regards Harold

Firefox seems to do the job. Thanks for the support. 

Hi Harold,

I'm happy to hear that - do you know if this web based application only supports certain browsers? Something else to check into and keep an eye on.

Ashley, 

Our application should support at least IE, Chrome, Firefox and Safari. But thanks for the reminder.