Suddenly, all of our courses that have HTML5 versions are freezing when they are opened on an iPad from our LMS (Oracle/PeopleSoft 9.1). We tested these last year fully, and they were working. It may be a problem with loading audio files. We haven't changed the files since last year, and they've stopped working.
Other fun facts: The Flash versions still work fine. New courses show the same problem, whether I export them in Storyline 2 or Storyline 360. Also, they play fine from the Articulate 360 site, as well as from SCORM Cloud.
Anyone know of any changes in iOS or iPad browsers that might cause this to happen? New security changes?
Hi Robert! Thanks for letting us know the testing that you've done and that it is working correctly when launched from SCORM Cloud. What version of iOS are you running when you encounter this error?
Is the published SCORM Cloud version working via iPad? Curious if you may need to reach out to your LMS team. I have not seen any cases/threads indicating an issue.
I can certainly appreciate that and hopefully anyone with information will be able to chime in and assist. If the pendulum starts swinging back our way, just let me know and I'd be happy to troubleshoot further with you.
Please note that replying to the forums via e-mail attaches your signature, but you are welcome to pop in and edit if needed.
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Hi Robert! Thanks for letting us know the testing that you've done and that it is working correctly when launched from SCORM Cloud. What version of iOS are you running when you encounter this error?
Hi Leslie. Right now I have 10.2.1. I updated it from the previous version just a week ago, after first discovering the problem.
Is the published SCORM Cloud version working via iPad? Curious if you may need to reach out to your LMS team. I have not seen any cases/threads indicating an issue.
Hi Leslie,
Yes, it works both in SCORM Cloud and the Articulate 360 Review site.
It may well be a problem with our LMS setup, but I'm researching all possibilities.
Thanks
Robert
Robert Edgar
Program Manager, Learning Systems Design
Stanford | University Human Resources | Learning Solutions Group
3160 Porter Drive, Suite 250 | Palo Alto, CA 94304
Work: 650-721-3023 | Cell: 650-387-5914
Visit Us Online: Learning Solutions Group
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I can certainly appreciate that and hopefully anyone with information will be able to chime in and assist. If the pendulum starts swinging back our way, just let me know and I'd be happy to troubleshoot further with you.
Please note that replying to the forums via e-mail attaches your signature, but you are welcome to pop in and edit if needed.
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