Newly Published Courses Not Working

Dec 19, 2019

Hi there

Yesterday I downloaded and upgraded to Storyline v3.35.20995.0.  Since then, the courses I've worked on (yesterday and today), re-published and uploaded to our LMS are no longer navigatable i.e. the buttons etc within the packages (even though appear to be active) do nothing when they are clicked in order to navigate the module, close the module, link to documents etc.  Also interactions such as sliders etc are also unable to be used!!!  All other courses on our LMS are fine, it appears to be the ones I've amended and re-published over the previous 2 x days since the upgrade.  I've just upgraded to v3.35.21017.0, however republishing has not solved the problem and the courses are still useless and inoperable.

I am running content on Kallidus Learn LMS via Chrome and switching to MS Edge does not solve the issue.

The problem seems to have been caused by the recent software upgrade as I've not experienced any compatibility issues with Storyline previously.

 

Rob

 

1 Reply
Ren Gomez

Hi Rob,

Thanks for reaching out! We did experience some issues with opening up files in Update 35 version 3.35.20995.0. Did you ever see a "Send Error Report" when working in this version?

We released a fix this morning that may help solve these issues. Let us know if you have any trouble after installing the latest Build 3.35.21017.0! 

You can do this by launching the Articulate 360 desktop app on your computer and clicking the Update button!

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