Trying to figure out why when clicking the Next button in the player it's skipping a screen. You see it display just for a second and then it skips to the next one. Seeing this in preview mode in Storyline as well as in courses posted on our LMS. Just started this yesterday...11/19. Using update 4:1311.817 in XP.
I noticed this behavior yesterday when previewing a course I'm updating. But today, I ran a different course on our LMS checking some content, and noticied it was doing the same skip. That course was posted a couple of months ago, so I'm not sure about the timing of when we actually began seeing the skip behavior.
I would be happy to open a ticket. Our courses are pretty big files. How can I get it to you? Our email attachment limit is 10M.
5 Replies
Hi Lisa,
This behavior is new since updating to Update 4?
We'd love to be able to take a closer look at why this happening. Are you able to open a ticket and send us the file?
Thanks!
Hey, Peter...
I noticed this behavior yesterday when previewing a course I'm updating. But today, I ran a different course on our LMS checking some content, and noticied it was doing the same skip. That course was posted a couple of months ago, so I'm not sure about the timing of when we actually began seeing the skip behavior.
I would be happy to open a ticket. Our courses are pretty big files. How can I get it to you? Our email attachment limit is 10M.
Appreciate your help!
Lisa
Hi Lisa! Peter shared the link above, where it says 'open a ticket'
It's a form submission and you will be able to upload your file at that time.
Perfect! Thanks, Leslie...
No problem Lisa
If you let me know when you submit, I'd be happy to follow along.
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