I have an issue in my lessons where clicking the player's default "Next" button does not work until you move the mouse off the button.
This seems to happen inconsistently (about 50% of the time), and only in Chrome. Clicking the mouse button a second time without moving off it often causes it to skip the next slide.
Any help/suggestions would be greatly appreciated.
Oddly enough, I saw an issue reported about some buttons not working in Chrome for the community site as well. Apparently the newer version (32) was blocking the ability to click on the "Insert" button for images, etc. We weren't able to reproduce this in the earlier version.
Have you updated Chrome recently? If so, I wonder if that might be the issue. If not, can you tell me which version you're using?
Personally, when I see this issue in Chrome, you have to hover over the "trouble buttons" and position the mouse juuuuust right. Does that sound like the same thing you're seeing?
If not, are you able to share a link to the uploaded project? I'd be happy to take a look and see what's happening.
Hi Christine, I think it is a different issue. I can see the button change state from normal to hover, then to down.
When I release the mouse, SOMETIMES it changes back to hover and goes to the next slide; SOMETIMES it stays in the down state, and nothing happens as long as the mouse stays there. As soon as the mouse moves off the button and the state changes back to normal, it goes to the next slide.
If I don't move the mouse, it will sit on the slide indefinitely. If I try to re-click the button, it will skip the next slide and show the following one.
I am using Chrome 32 (with automatic updates, so always up to date). I can't share the URL here - can I send it to you in a private message?
Just wanted to share an update. Terry and I were investigating this issue in a private message and we may have a solution for anyone else that's running into this problem with Chrome
On this page Adobe Flash Player plug-in - Chrome Help - Google Help you'll see instructions on disabling the installation of Flash that is bundled with Chrome. So far, the option to disable Chrome's installation of Flash solved the problem for Terry.
Hi, Phileas -- Thanks for reaching out and sorry to hear of your troubles! Would it be possible for you to upload your file so that we are able to perform some testing on our end, as well?
Hi, Phileas -- It would be helpful if you were able to share your .story file, and you may either share that here or you are welcome to use this form to pass that along for private review.
8 Replies
Hi Terry,
Oddly enough, I saw an issue reported about some buttons not working in Chrome for the community site as well. Apparently the newer version (32) was blocking the ability to click on the "Insert" button for images, etc. We weren't able to reproduce this in the earlier version.
Have you updated Chrome recently? If so, I wonder if that might be the issue. If not, can you tell me which version you're using?
Personally, when I see this issue in Chrome, you have to hover over the "trouble buttons" and position the mouse juuuuust right. Does that sound like the same thing you're seeing?
If not, are you able to share a link to the uploaded project? I'd be happy to take a look and see what's happening.
Thanks!
Hi Christine, I think it is a different issue. I can see the button change state from normal to hover, then to down.
When I release the mouse, SOMETIMES it changes back to hover and goes to the next slide; SOMETIMES it stays in the down state, and nothing happens as long as the mouse stays there. As soon as the mouse moves off the button and the state changes back to normal, it goes to the next slide.
If I don't move the mouse, it will sit on the slide indefinitely. If I try to re-click the button, it will skip the next slide and show the following one.
I am using Chrome 32 (with automatic updates, so always up to date). I can't share the URL here - can I send it to you in a private message?
Hi there Terry,
I just responded to your private message.
Thanks! :)
Hi all,
Just wanted to share an update. Terry and I were investigating this issue in a private message and we may have a solution for anyone else that's running into this problem with Chrome
On this page Adobe Flash Player plug-in - Chrome Help - Google Help you'll see instructions on disabling the installation of Flash that is bundled with Chrome. So far, the option to disable Chrome's installation of Flash solved the problem for Terry.
Thanks!
I am having this problem pretty consistently and my settings were already set to those recommended in the Adobe Flash plug-in fix.
When I click on buttons (like send in gmail), nothing happens until I move the mouse.
Hi, Phileas -- Thanks for reaching out and sorry to hear of your troubles! Would it be possible for you to upload your file so that we are able to perform some testing on our end, as well?
Which file should I send?
Hi, Phileas -- It would be helpful if you were able to share your .story file, and you may either share that here or you are welcome to use this form to pass that along for private review.
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