NEXT button is not working

I am using CHROME. See enclosed an image - clicking the NEXT button - the program is frozzing!

Hi Karin

looks like you are running the file from your local drive which maybe causing the issue.  It is recommended that you publish and upload to the intended environment how your users will see it.

Try uploading to a webserver or you can use Articulate Tempshare to test. 

I have done it, it's still not working on my side :( :( 

http://s3.amazonaws.com/tempshare-stage.storyline.articulate.com/sto_1ccgbn20hh3jbd41ogvt763ai9/story_html5.html

Hi Karin

your link works for me in Chrome - see Peek video.  I notice in your link you have the first slide duplicated, in the same file you sent you  have two different slides.

Which version of Chrome are you using...I'm using Version 66.0.3359.139 

Version 66.0.3359.139 (Offizieller Build) (64-Bit)

I am getting nervous, any idea???

Sorry Karin

I'm not sure what else to try.  I can't replicate the issue you are having - I can view the content and click next to continue.

Perhaps log a case with the Articulate Engineers and see if they can offer a solution.

Thanks Wendy for your help. This file (a bigger course) was working yesterday after publishing and stoped working today.

Thank you

Hi Wendy, today I run into another problem, I have published a course and now I have no audio on the first slide! But it only happens running the course with Chrome! It is running well with Explorer and Edge. So I deleted my Chrome installed it new but the effect is the same.

I always tell my client to use Chrome!!!!

What shall I do now????

Thanks for your help!

Hi Karin

I know in the latest SL360 update - Articulate did an enhancement

April 26, 2018 (Build 3.15.15581.0)
Enhanced: We added support for Google Chrome 66. If audio stopped working in your Storyline course, install the latest update and republish.

If you are running the latest Chrome update and the latest SL360 update and it's still not working - I would log a ticket with Articulate support.

Hi Wendy,

yes I have the latest version of Chrome and I have the latest version of SL360. The problems are new since the last update!!!!

Have you tried removing the audio and reinserting it or creating a new project file and importing your slides in.   If you want to share the slide and the audio file that isn't working happy to take a look for you.

I have done! I copied the 1st side, paste it as slide 2 - Slide 1 was not working, slide 2 was working.

Can you tell me, how to send you the file. It's an course from my client and I can not share it here. Sorry!

Hi Karin

I'm not Articulate Staff so if you're happy to send to me - click my profile pic and I'll get an email then I'll respond and we go from there...otherwise upload to Articulate as a support case and let them take a look - that is a private upload.

Hi Wendy, I have deleted a lot of the slides and again I have only 2 slides.

If I go to preview I can hear the audio on slide 1 and 2

If I published the complete file and open it with Chrome - I have no audio on 1, but I have an audio on 2,

If I start it with Edge - everything is working

If I start it with IE - everything is working

If I put it to the LMS and start it with CHROME everything is running well ??????????????

Karin, try inserting a blank slide of 0.5 seconds as your starting slide. Ive just found out that after the latest update to Storyline, audio on the opening (first) slide can be causing problems.

If you set the blank first slide to "Automatically" move on to the next slide, then it should be seemless for your users, but hopefully get round your audio and next button issues.

Hi Andrew, thanks but this is not working on my side. I tried it with 0.5 sec up to 3 sec. Also if I insert an empty slide it is not working.

Really sorry Karin, it must be a different problem to my own then.

In your explanation you said something very interesting.... "I have no audio on 1, but I have an audio on 2,"

This means that audio is playing on some of your slides at least. It is here that I would start trying to find a fix.

So I would maybe try to look at the differences between Slide 1 and Slide 2 and try toi see why they might be different.

If that doesnt help, maybe isolate out the audio by placing it on a seperate layer which only starts on a mouse click. Does that at least let you hear the audio on Slide 1 now?

If that doesnt help, have a look at combining the slides together, pasting all the content from Slide 1 into a layer on Slide 2 then deleting Slide 1 altogether. Does that now play the sound?

If that doesnt help.... ! Im out of ideas :)

Thanks Andrew, I can just do whatever I do - I tried a different layer - not working, I tried to switch slide 1 to slide 2 - whatever I do slide 1 has no audio. I think I will contact Articulate.

Sorry Karin. Good luck with Articulate Support!

Hi Karin

isn't this what you want - for the published module to be in an LMS and running through Chrome?

Hi Karin

I've just previewed your file in Chrome and the audio on both slides plays as expected. 

If it is working in the LMS through Chrome and not working on your local drive it may be a browser security issue...as Andrew said, it's odd that the second slide audio plays and the first one doesn't.

Hey Karin,

Looks like you are getting some great feedback here and I see where you reached out to our team as well :) Thanks! 

Thanks to all, BUT it is still not working, I want to know, why the course is not running on my PC locally under CHROME???????????? Hopefully Articulate team can help!!

Hey Karin, 

We typically do recommend that users publish their content to avoid any issues viewing their published output locally.

You can check out a great article here.

I do see where Ryan has let you know that there is a specific issue related to Chrome 66 and we do have this reported. I'll attach this thread as well in case we have any update to share.