Next button issue with 3.17.16117.0 update
Jun 22, 2018
I recently updated to the newest version of Storyline 360 and have encountered an issue where the Next button now doesn't work on certain slides - it just buffers. There are no conditions set on the Next button - just standard "jump to slide" triggers. It happens in both Preview and Publish.
I've verified that it's not a corrupt file issue as the behavior also now appears when I opened up previous versions of the file that previewed and published correctly before the update. Additionally, colleagues who have not updated don't encounter the issue on the same file.
Is this a known issue with the update? A little scary since it seems to happen at random, and there is no obvious cause or fix.
2 Replies
Try updating again to the latest release: v3.17.16168.0. It fixed several bad issues in the previous release.
I just ran through several slides with big videos and the Next button was working ok.
Hi Meghan,
You'll find the latest update to Storyline 360 fixed a few odd errors, such as one specific to the arrows on a slide. Take a look at the release notes here, and if you're still running into something unusual we'll want to take a look at the .story file.
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