Hi, all. I have finished a module and have a problem. On the title screen (and only on the title screen), I can't get the NEXT button to advance to the next slide. This happens ONLY in HTML5 after the module has been uploaded. It's fine when using the story.html version, and it works fine in Preview mode. Any idea what I can do to remedy this? I've tried changing it from next slide to next scene and to specific slide and screen. Nothing seems to work. Thanks!
Thanks for reaching out here. You mentioned you've uploaded it, which is a great first thing as testing it locally could cause problems - but where are you hosting the course? Web server, LMS, etc.? You may want to try another site such as one of those documented here for web or SCORM Cloud which is an industry standard for testing LMS content. You'll also want to make sure you're viewing it in one of the supported browsers detailed here.
Hi, Ashley. I have uploaded it to my own Web server, where I host all my Articulate modules for client review. There's no SCORM-compliant materials -- no testing or anything like that. This just seems to be an issue with HTML5. The problem does seem confined to Chrome, but it's still only that one page -- the NEXT button works on every page but the first one.
It's definitely interesting that it only doesn't work in Chrome where it should work the best! Are you able to use the menu or similar to navigate to the other pages to test the next button? Are you able to share the .story file (or even a link to the course to start) so that we could test how the HTML5 output is behaving?
It does seem there are some other problems. My first slide in Scene 2 is showing up pure white on the screen. If I reload the screen, only a few of the graphics appear. Again, everything works just fine in the story.html version.
Thanks for sharing it here - so looking at the first page I saw, it was the Welcome page and was able to click next and continue navigating. I went back to the first page as well using the menu and again was able to click the next. I didn't adjust the link you shared and tested it in Chrome in my desktop browser. I took a screen recording of it here.
Were you viewing it on a tablet or other device as opposed to your desktop/laptop?
Well, okay. It works fine on my tablet, and on my son's PC. Apparently, there's something wrong with Chrome on my desktop. Investigating, but I think we can wrap up the conversation here. Thanks!
Thanks for sharing that version number. I haven't shut down Chrome recently so it hasn't updated. :)
I had a few colleagues also check it out in that version, on a PC and Mac side, and they were all able to successfully click the next button on that very first slide as I was as well. Since it also seems to be this one specific computer/browser set up, I may also suggest looking at clearing out the cache associated with Chrome to see if something was caught up in the first load of it and go from there.
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Hi Shel,
Thanks for reaching out here. You mentioned you've uploaded it, which is a great first thing as testing it locally could cause problems - but where are you hosting the course? Web server, LMS, etc.? You may want to try another site such as one of those documented here for web or SCORM Cloud which is an industry standard for testing LMS content. You'll also want to make sure you're viewing it in one of the supported browsers detailed here.
Hi, Ashley. I have uploaded it to my own Web server, where I host all my Articulate modules for client review. There's no SCORM-compliant materials -- no testing or anything like that. This just seems to be an issue with HTML5. The problem does seem confined to Chrome, but it's still only that one page -- the NEXT button works on every page but the first one.
Hi Shel,
It's definitely interesting that it only doesn't work in Chrome where it should work the best! Are you able to use the menu or similar to navigate to the other pages to test the next button? Are you able to share the .story file (or even a link to the course to start) so that we could test how the HTML5 output is behaving?
Sure, I'm happy for the help. Here's the URL:
http://holtz.com/RGN/ambassadors/story_html5.html
It does seem there are some other problems. My first slide in Scene 2 is showing up pure white on the screen. If I reload the screen, only a few of the graphics appear. Again, everything works just fine in the story.html version.
Hi Shel,
Thanks for sharing it here - so looking at the first page I saw, it was the Welcome page and was able to click next and continue navigating. I went back to the first page as well using the menu and again was able to click the next. I didn't adjust the link you shared and tested it in Chrome in my desktop browser. I took a screen recording of it here.
Were you viewing it on a tablet or other device as opposed to your desktop/laptop?
Hmm. I'm using a very high-powered desktop computer. I'll go take a look at another device. Odd.
Well, okay. It works fine on my tablet, and on my son's PC. Apparently, there's something wrong with Chrome on my desktop. Investigating, but I think we can wrap up the conversation here. Thanks!
Glad to hear that Shel - and I'd look further into the Chrome version you're using. I'm using Version 48.0.2564.116
I'm using 49.0.2623.87 -- it says it's up to date.
Hi Shel,
Thanks for sharing that version number. I haven't shut down Chrome recently so it hasn't updated. :)
I had a few colleagues also check it out in that version, on a PC and Mac side, and they were all able to successfully click the next button on that very first slide as I was as well. Since it also seems to be this one specific computer/browser set up, I may also suggest looking at clearing out the cache associated with Chrome to see if something was caught up in the first load of it and go from there.
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