Next Button Responds Slowly

Sep 14, 2015

Garrett Brown
By Garrett Brown

I just created a safety training to load into our LMS. One of the slides has 5 large images in a scrolling box and I think its causing problems. When I previewed the scene with that slide it took a long time to load the slide when I got to it. I clicked the next button and the button  responded but it wouldn't load the slide for an additional 15-20 seconds. I thought it might go away when I loaded it into the LMS but that didn't work. 

Does anyone know if this could be related the triggers or is it just a repercussion for having too much data on one slide? I really want to make it work if possible.

Thanks 

6 Replies
Christie Pollick
over 8 years ago09/15/15 at 2:15 pm (UTC)

Hi, Garrett -- Thanks for your question! Sorry for the trouble you are seeing, but have you tested your published output in the SCORM Cloud to see how it behaves there, by chance? It's also important to make sure that you are working locally as described here, and you may want to try importing the file into a new file.

If you continue to have difficulty, you might want to try to repair Storyline. Please let us know if issues persist, and you are welcome to share your file here if you would like us to take a closer look. 

Garrett Brown
over 8 years ago09/29/15 at 9:55 pm (UTC)

Hi Christie ,

Thank you for your response. I reviewed the settings and I'm still having trouble. I attached the story for you to see. The project has trouble when you click the next button to go from slide 5.2 to 5.3. Slide 5.3 has some very large images imbedded in a scrolling box so I'm wondering if that's causing the trouble.

Thank you for your help.

Christie Pollick
over 8 years ago09/30/15 at 4:03 pm (UTC)

Hi, Garrett -- Thanks again for your patience while I checked out your file. I published it and tested in the SCORM Cloud, and I encountered the same behavior you have described. Unfortunately, I was not able to determine the exact cause of why the lag is occurring, so I would like our Support Engineers to take a closer look for you.

I have gone ahead and created a support case for you (00655491), so you will be hearing from a member of the support staff after they have had an opportunity to review your file. I plan to follow along with your case, and will share updates here for those who may experience a similar issue and come across this thread. 

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