When I click on "Fallbearbeitung" on the first slide, it just keeps loading and does not open the next slide. It doesn`t work in preview mode and it does not work online either.
I'm still scratching my head as to why you can't navigate to slide 3.1 when clicking on "Fallbearbeitung". Everything appears to be working correctly when I tested your file in Storyline 360 build 3.17.16188.0.
I don't know either. As soon as I open it on my computer, it does not work anymore. Even when I export it to Scorm. Is there a way to delete temporary files or something like that?
It works for me there, yes! When I work on the project on another computer it also works fine. I just don't know, why it does not work on my Pc...
- Finding all possible files from articulate and deleting them from the computer -> No effect
- Then I tried to delete individual items on the slide, one by one and I finally managed to get to the Slide "Fallbearbeitung" after I deleted every text item and created new ones.
- Now the problem with the endless loading still exists when I want to go to any next slide, when I am on the slide "Fallbearbeitung".
I uploaded it on Review, where you can see the problem too:
I am also determined to find the reason so I don't have to reset my whole computer.
I tried the publishing from different folders, which don't seem to make any difference at all. As I said: It's working on another computer just fine, just not on mine, which doesn't make any sense at all...
The problem was gone for some time, now it is back. I have tried opening and previewing the file on three different computers. All were brand new set up and had a fresh installation of Storyline. There has to be an error in the software!
When I click on any button on the first page it gets stuck loading. Don't know why...
Look at my review file uploaded here, or download the Storyline file. This is actually urgent. Please help !
Oh no, Marvin! I'm sorry you're hitting this error again! You're in good hands with my colleague, Jon. I see he recently shared a published file for you to review. We can keep the conversation going in your case, if you'd like!
14 Replies
Hm, this works for me. See here a quick test. I'm using the latest version of Storyline 360 (v3.17.16188.0) and uploaded to Articulate Review.
I tried it on a different computer, seems to be a problem with my software. Before reinstalling everything, is there a way to "clean up"?
Hey Marvin,
It could be that you're using an older version of Storyline, and you may need to update your software.
To check, click the Help tab, then click About Storyline. What build number do you see there?
Hey!
I see the following: v3.16.15842.0
Just updated to 3.17.16188.0
The problem persists.
Hi Marvin!
I'm still scratching my head as to why you can't navigate to slide 3.1 when clicking on "Fallbearbeitung". Everything appears to be working correctly when I tested your file in Storyline 360 build 3.17.16188.0.
Click here to test your content in Articulate Review -- does it work correctly for you there?
I don't know either. As soon as I open it on my computer, it does not work anymore. Even when I export it to Scorm. Is there a way to delete temporary files or something like that?
It works for me there, yes! When I work on the project on another computer it also works fine. I just don't know, why it does not work on my Pc...
Okay: I tried everything:
- Finding all possible files from articulate and deleting them from the computer -> No effect
- Then I tried to delete individual items on the slide, one by one and I finally managed to get to the Slide "Fallbearbeitung" after I deleted every text item and created new ones.
- Now the problem with the endless loading still exists when I want to go to any next slide, when I am on the slide "Fallbearbeitung".
I uploaded it on Review, where you can see the problem too:
https://360.articulate.com/review/content/9deee50b-fb01-4d92-9379-e8fb96f6149f/review
Any idea?
Hey Marvin!
Thanks so much for sticking with me as we try and nail this down. I'm determined to find the culprit!
I had other folks on my team test publishing your file using Storyline 360 Update 17, and everything worked correctly in those tests.
I'm curious -- are you publishing from a network or shared drive? That could be the reason we're seeing a difference in behavior.
I am also determined to find the reason so I don't have to reset my whole computer.
I tried the publishing from different folders, which don't seem to make any difference at all. As I said: It's working on another computer just fine, just not on mine, which doesn't make any sense at all...
Hey Marvin,
I'm going to get with our Support Engineers to dig into this a bit more. I've opened a case on your behalf--keep an eye out for an email from us soon!
The problem was gone for some time, now it is back. I have tried opening and previewing the file on three different computers. All were brand new set up and had a fresh installation of Storyline. There has to be an error in the software!
When I click on any button on the first page it gets stuck loading. Don't know why...
Look at my review file uploaded here, or download the Storyline file. This is actually urgent. Please help !
https://360.articulate.com/review/content/b2ded304-18cc-46a2-a9f5-dcf360c6ca22/review
Oh no, Marvin! I'm sorry you're hitting this error again! You're in good hands with my colleague, Jon. I see he recently shared a published file for you to review. We can keep the conversation going in your case, if you'd like!
I just posted here, because he didn't answer me for one week :)
He will send me the published file so I can upload it to our LMS.
Still, this is a really weird error. Maybe it has to do something with german/american settings, since I tried it on 3 different computers...
This discussion is closed. You can start a new discussion or contact Articulate Support.