Next slide is not opening

Jul 07, 2018

Hey,

When I click on "Fallbearbeitung" on the first slide, it just keeps loading and does not open the next slide. It doesn`t work in preview mode and it does not work online either.

Please help!

14 Replies
Marvin Hackfort

I don't know either. As soon as I open it on my computer, it does not work anymore. Even when I export it to Scorm. Is there a way to delete temporary files or something like that?

 

It works for me there, yes! When I work on the project on another computer it also works fine. I just don't know, why it does not work on my Pc...

Marvin Hackfort

Okay: I tried everything: 

- Finding all possible files from articulate and deleting them from the computer -> No effect

- Then I tried to delete individual items on the slide, one by one and I finally managed to get to the Slide "Fallbearbeitung" after I deleted every text item and created new ones.

- Now the problem with the endless loading still exists when I want to go to any next slide, when I am on the slide "Fallbearbeitung".

I uploaded it on Review, where you can see the problem too:

https://360.articulate.com/review/content/9deee50b-fb01-4d92-9379-e8fb96f6149f/review

 

Any idea?

Alyssa Gomez

Hey Marvin!

Thanks so much for sticking with me as we try and nail this down. I'm determined to find the culprit!

I had other folks on my team test publishing your file using Storyline 360 Update 17, and everything worked correctly in those tests.

I'm curious -- are you publishing from a network or shared drive? That could be the reason we're seeing a difference in behavior. 

Marvin Hackfort

The problem was gone for some time, now it is back. I have tried opening and previewing the file on three different computers. All were brand new set up and had a fresh installation of Storyline. There has to be an error in the software!

 

When I click on any button on the first page it gets stuck loading. Don't know why... 

 

Look at my review file uploaded here, or download the Storyline file. This is actually urgent. Please help !

 

https://360.articulate.com/review/content/b2ded304-18cc-46a2-a9f5-dcf360c6ca22/review

 

 

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