Does anyone came across audio issues with Storyline?
I have recently upgraded to Windows 7 and Storyline is not able to publish with audio.
Strangely, audio was intact while previewing the entire slides and I could hear it. But not after I published it.
Why is that so?
I have tried exporting the current track(MP3) and re-import it onto slides via "Insert" > "Sound from files" but still the audio doesnt show up after publishing it.
Any solution to this? Anyone experiencing this issue too or am I the lucky one?
Also, you'll want to make sure that when creating and editing your Storyline file, you're working locally (including the audio files), that you keep file names limited to well under the 260 character limit of Microsoft, and that you're not using any special characters or accents in the file names.
If you're able to share your .story file here with us I'm happy to test it out on my machine. If you'd prefer to not share it in the forums, you can also send it to us privately here.
Does anyone came across audio issues with Storyline?
I have recently upgraded to Windows 7 and Storyline is not able to publish with audio.
Strangely, audio was intact while previewing the entire slides andI could hear it. But not after I published it.
Why is that so?
I have tried exporting the current track(MP3) and re-import it onto slides via "Insert" > "Sound from files" but still the audio doesnt show up after publishing it.
Any solution to this? Anyone experiencing this issue too or am I the lucky one?
Thanks!!
I'm having the exact same issue right now. I have audio in the preview but when i publish and others try to view the course there is no audio. Also i have hover states that the text doens't show up on some pc's but it works on others.
Would you be able to connect with our Support team and let them know that when you publish with the HTML5 box selected those things stop working even though you're viewing it on your PC?
I don't know of specific settings that impact IE9 for just audio, but if you'd like our team to test it out more and see if they can determine a specific problem, please feel free to connect with our Support team.
Hi - I am having this issue today. I am saving/publishing locally, I tried using .wav and .mp3 files as the audio, and I am using IE8. Still no audio - though it is there in Preview. In case it's pertinent, this is the first time I am publishing with Windows7 - just got upgraded to it last week when I got a new laptop. Had been on XP prior with no issues for over a year.
I am publishing to "web" so that I can post the module on sharepoint - which is how we have our business partners review the content/audio/interactions for final comments/edits prior to publishing to LMS.
Additionally, is it just the one Storyline file with an issue, or are you able to replicate it within another Storyline file? If it's the latter, I'd suggest conducting the repair to resolve any issues.
I have the same problem with a "module" that we develop for a client.
Our test computers are on windows vista, windows 8 and Mac OS. We do encounter any problems internally.
However, the client is on windows 7 and it does not hear the sound on Firefox or IE. So I think the problem is in Windows 7. Were you able to find solutions to this? I am very worried about this problem.
Thank you in advance.
PS: excuse my broken English I'm french and do not speak English very well.
I don't have a solution - but I had someone else test it once I had uploaded it to the web - everyone but me was able to hear the audio fine. So, I was able to roll out my module to our group. Maybe have someone else test for audio and maybe it's just a weird Windows 7 glitch for the author?
Do you know what version of Firefox or IE they're using? You may want to share the viewing requirements here on supported browsers and Flash versions. If you have a link to the course, I'm happy to test it within a Windows 7 environment and a few different browsers to let you know if I experience any similar issues.
I have the same problem with a "module" that we develop for a client.
Our test computers are on windows vista, windows 8 and Mac OS. We do encounter any problems internally.
However, the client is on windows 7 and it does not hear the sound on Firefox or IE. So I think the problem is in Windows 7. Were you able to find solutions to this? I am very worried about this problem.
Thank you in advance.
PS: excuse my broken English I'm french and do not speak English very well.
Ashley, thank you very much for your proposal to test the module on windows 7. For privacy reasons, I can not give you a link to the module but I extracted a screen that allows you to test.
First, can you tell us a little more about the type of audio you used and how you inserted the audio, please? Is this recorded narration, or did you insert via audio file? Also, if you inserted a file, what format is the audio?
How is the audio set up in the slide? Do you have it playing automatically, along with the timeline, or do you have triggers in place?
If you'd like, you're welcome to share the .story file here with us. Please just keep in mind that if the file exceeds 20 MB, you may run into trouble attaching it to the thread.
I'm sorry to hear you're having the same issue - but glad that it seems solved by the publishing. Did you already go through the other solutions in this post in regards to working locally, ensuring you're on the latest update of Storyline, conducting the repair?
Thanks so much for the reply. We use dropbox - not sure if that’s an issue? I imagine not as files are saved locally.
I have the latest version but will try the fixes you suggest.
Miranda
I know for most set ups Dropbox is a local install, but there could still be issues based on how it's syncing similar to a server or network drive. If you're still having difficulty can you share the .story file with us?
hi, i have a problem with the sound , i am using mp3 audio file and i am making a big project (12 scenes , average slides 7 ) , the course worked great after publishing and in the preview mode ,i edited some photos and add a quiz , then all of a sudden i couldn't hear the audio , i investigated a little and i couldn't find any audio files in the " story_content " folder , i can hear the sound when i click on it and play ( inside the slide ) , but i can't hear it in the preview mode or after publishing . i searched a lot and couldn't find any solution , and i have to meet the deadline Thanks in advance
update :
now i can't upload wav audio files in any other storyline files and mp3 same problem
If you are having difficulty across files, I would advise that you conduct a repair of your software. Also, be sure that you are working locally and publishing/sharing as explained here.
52 Replies
Hi Daphne and welcome to Heroes!
How are you testing your published output? You'll want to test it within the intended environment as described here.
Also, you'll want to make sure that when creating and editing your Storyline file, you're working locally (including the audio files), that you keep file names limited to well under the 260 character limit of Microsoft, and that you're not using any special characters or accents in the file names.
If you're able to share your .story file here with us I'm happy to test it out on my machine. If you'd prefer to not share it in the forums, you can also send it to us privately here.
originally i published my course with the HTML5 box selected and i experienced the problems above.
i re-published my course and presto- audio and text for the hover states work!
problem is-i need it published in html5 to be compatible with more platforms.
Hi Randy,
Hover states within HTML5 have limited support in mobile Safari. This article describes some more of the limitations of mobile Safari, and suggestions on how to properly test that it'll work before you deploy for HTML5 viewing in mobile Safari.
Hi Randy,
Would you be able to connect with our Support team and let them know that when you publish with the HTML5 box selected those things stop working even though you're viewing it on your PC?
I have tested the story file in another computer with IE 8 and it works perfect.
At least now I know the problem lies with IE 9.
Are there settings in IE 9 to ensure the audio gets played throughout?
Kindly advise.
Thank you.
Hi Daphne,
I don't know of specific settings that impact IE9 for just audio, but if you'd like our team to test it out more and see if they can determine a specific problem, please feel free to connect with our Support team.
Hi - I am having this issue today. I am saving/publishing locally, I tried using .wav and .mp3 files as the audio, and I am using IE8. Still no audio - though it is there in Preview. In case it's pertinent, this is the first time I am publishing with Windows7 - just got upgraded to it last week when I got a new laptop. Had been on XP prior with no issues for over a year.
I am publishing to "web" so that I can post the module on sharepoint - which is how we have our business partners review the content/audio/interactions for final comments/edits prior to publishing to LMS.
Any ideas?
Hi Kristin,
Are you testing the published version within Sharepoint or from the published output saved on your local drive? You'll want to test within the intended environment.
Additionally, is it just the one Storyline file with an issue, or are you able to replicate it within another Storyline file? If it's the latter, I'd suggest conducting the repair to resolve any issues.
Hi All
I have the same problem with a "module" that we develop for a client.
Our test computers are on windows vista, windows 8 and Mac OS. We do encounter any problems internally.
However, the client is on windows 7 and it does not hear the sound on Firefox or IE. So I think the problem is in Windows 7. Were you able to find solutions to this? I am very worried about this problem.
Thank you in advance.
PS: excuse my broken English I'm french and do not speak English very well.
Hi Yann -
I don't have a solution - but I had someone else test it once I had uploaded it to the web - everyone but me was able to hear the audio fine. So, I was able to roll out my module to our group. Maybe have someone else test for audio and maybe it's just a weird Windows 7 glitch for the author?
PS - Your English is great!
Hi Yann and welcome to Heroes!
Do you know what version of Firefox or IE they're using? You may want to share the viewing requirements here on supported browsers and Flash versions. If you have a link to the course, I'm happy to test it within a Windows 7 environment and a few different browsers to let you know if I experience any similar issues.
Oh, and yes - your English is great!
Hi All
I have the same problem with a "module" that we develop for a client.
Our test computers are on windows vista, windows 8 and Mac OS. We do encounter any problems internally.
However, the client is on windows 7 and it does not hear the sound on Firefox or IE. So I think the problem is in Windows 7. Were you able to find solutions to this? I am very worried about this problem.
Thank you in advance.
PS: excuse my broken English I'm french and do not speak English very well.
Hi
Kristin, Ashley, thank you for your feed back.
Ashley, thank you very much for your proposal to test the module on windows 7. For privacy reasons, I can not give you a link to the module but I extracted a screen that allows you to test.
http://ccampuslearn.net/TRANSIT/TEST_09/2011396_we_09_test/story.html
I asked my client the IE and Firefox it uses. I await his response.
Thank you again.
Hi Yann,
Sorry for the delay - I had to reinstall my VM. :-(
Anyway, I tested it out within Windows 7, IE11 and was able to hear the sound normally as I did on my Windows 8 using Google Chrome.
Do you know what version of IE they were using?
i have a problem , i have already put the sound files in the slides, but when previewing the project the sound doesn't work.
what shall i do ?
Hi Maha,
Welcome to E-Learning Heroes!
First, can you tell us a little more about the type of audio you used and how you inserted the audio, please? Is this recorded narration, or did you insert via audio file? Also, if you inserted a file, what format is the audio?
How is the audio set up in the slide? Do you have it playing automatically, along with the timeline, or do you have triggers in place?
If you'd like, you're welcome to share the .story file here with us. Please just keep in mind that if the file exceeds 20 MB, you may run into trouble attaching it to the thread.
Thanks!
I have experienced a similar issue but find that if I preview the presentation before publishing it is usually OK. Not sure why that would be!
Hi Miranda,
I'm sorry to hear you're having the same issue - but glad that it seems solved by the publishing. Did you already go through the other solutions in this post in regards to working locally, ensuring you're on the latest update of Storyline, conducting the repair?
Thanks so much for the reply. We use dropbox - not sure if that’s an issue? I imagine not as files are saved locally.
I have the latest version but will try the fixes you suggest.
Miranda
Hi Miranda,
I know for most set ups Dropbox is a local install, but there could still be issues based on how it's syncing similar to a server or network drive. If you're still having difficulty can you share the .story file with us?
hi,
i have a problem with the sound , i am using mp3 audio file and i am making a big project (12 scenes , average slides 7 ) , the course worked great after publishing and in the preview mode ,i edited some photos and add a quiz , then all of a sudden i couldn't hear the audio ,
i investigated a little and i couldn't find any audio files in the " story_content " folder , i can hear the sound when i click on it and play ( inside the slide ) , but i can't hear it in the preview mode or after publishing .
i searched a lot and couldn't find any solution , and i have to meet the deadline
Thanks in advance
update :
now i can't upload wav audio files in any other storyline files and mp3 same problem
Hi Mohamed and welcome to E-Learning Heroes!
Sorry to hear that you are having difficulty.
If you are having difficulty across files, I would advise that you conduct a repair of your software. Also, be sure that you are working locally and publishing/sharing as explained here.
i did that and it worked fine , thank you very much :)