No audio in IOS after sleep mode
Jan 11, 2021
We produce narrated presentations which are Storyline slides about a minute long with an mp3 audio track and text building in synch with it.
They work fine on PCs and devices, with the exception of iOS -- iPhone and iPad.
We have run into a problem that if the device goes into sleep mode, then upon returning to the program, the slide plays (progress meter advances) but the audio is muted.
The only way I have found to get the sound back is to hit the refresh arrow in the browser address bar, then you get the big round Play button (image attached), which I understand is needed to get around the iOS audio restriction when users must click something on-screen before audio can play. Audio then plays again normally and the course resumes.
Is there any other way around this issue? I foresee difficulties communicating this workar0und to users.
We are using iOS 14, the latest release of Storyline 360, and the Classic player.