no audio on courses created by 360

hi

I used to publish my courses using sl2 and moved to 360 2 weeks ago(very positive shift). One problem I am facing though is that nearly 10 percent of users fail to hear the audio. After our investigation, it turned out that the users who have "download manager software" on their device experience this problem and in order for them to hear the sound they should deactivate the software. I did not experience this problem before with sl2. Is there anyway I can solve the issue?

Thanks

AND A MILLION THANKS FOR RELEASING 360

cant love it more!

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