no audio on courses created by 360
Dec 03, 2016
By
iman m
hi
I used to publish my courses using sl2 and moved to 360 2 weeks ago(very positive shift). One problem I am facing though is that nearly 10 percent of users fail to hear the audio. After our investigation, it turned out that the users who have "download manager software" on their device experience this problem and in order for them to hear the sound they should deactivate the software. I did not experience this problem before with sl2. Is there anyway I can solve the issue?
Thanks
AND A MILLION THANKS FOR RELEASING 360
cant love it more!
1 Reply
Hi there Iman! So glad to hear you're loving Storyline 360! Internet Download Manager (IDM) software is not something we can offer support for, but another community member in this thread suggested that the IDM browser extension must be disabled on the user's end.
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