No audio when recording a video from my webcam

Jan 10, 2021

Hello

I want to insert a video in my Storyline 360 project using the option Insert Video/Record Webcam: the video is recorded but no audio is playing.

I can insert an audio without any problem and I have checked the configuration of the audio.

Can you help me ?

Thanks!

Michele

2 Replies
Maria Costa-Stienstra

Good morning, Michele,

You mention that you checked the configuration of the audio, but just to make sure no settings are missed, when you click on Insert Video/Record Webcam, if you click "Show Device Settings", does the Audio device match the Video device? 

If so, have you tried to record the webcam using a different application/software to make sure the issue is not with the microphone on the webcam itself?

Hopefully those can help you troubleshoot the issue :)

Maria

Leslie McKerchie

Hi Michele and welcome to E-Learning Heroes. 😊

Thank you for reaching out and sharing what you are experiencing in your project file. 

Maria is sharing some good tips on double-checking the audio settings when recording your webcam:

I'm curious if the issue happens in any course you are working on or just this particular one?

You are welcome to work privately with our support team here if you prefer.