I've published a course in Storyline that I am testing and viewing just fine on our LMS (including audio). However, when I view the course through a mobile device (iPad), the audio does not play, or is inaudible. It's odd, because on the first slide, there is a short video clip that plays with audio, and I can hear the audio in this clip fine. But on the next slides, where there is recorded narration (and no video clips), the audio is not there.
Any ideas on how to fix this or what the problem might be?
First, can you share a little more information on how you're publishing and viewing the project, please? Are you publishing for the Articulate Mobile Player, or HTML5/Safari?
If you're publishing and viewing HTML5 content, are your slides set to advance automatically?
Please take a look at the article below and see if the solutions listed fix the audio problem:
It looks like we did not have the latest version of Storyline downloaded, some how, as that seems to have fixed the problem! Thanks for your help, Christine!
3 Replies
Hi there Niall,
First, can you share a little more information on how you're publishing and viewing the project, please? Are you publishing for the Articulate Mobile Player, or HTML5/Safari?
If you're publishing and viewing HTML5 content, are your slides set to advance automatically?
Please take a look at the article below and see if the solutions listed fix the audio problem:
Articulate Support > Audio or video is missing in mobile Safari
Thanks!
Christine
It looks like we did not have the latest version of Storyline downloaded, some how, as that seems to have fixed the problem! Thanks for your help, Christine!
Hey Niall,
Fantastic! Happy to hear it's working for you now :)
Thanks very much for the update, I appreciate it!
Have a great weekend,
Christine
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