No completion status and exit button functioning in TC manager
Jul 26, 2013
We are experiencing an issue with course completion and exit button at our clients LMS. The exit button doesn't work. And the course compeltion is not transferred, it is always set on "in progress".
Background: Our client has the LMS "TC manager" (by Softdecc). On top of that, they use a customized local program to enable their employees taking the courses offline. Once they enter their intranet or push refresh in their local program, the results will be transferred to the TCmanager. As long as they use it locally, the status will only be stored and displayed locally in the program.
We haven't manage to achieve a complete status in the local program as well as in the TC manager. We tested a dummy version in SCORM cloud, but everything worked fine. Because of the client LMS and the local program, we need to use a customized manifest file so it can communicate with the local program.
We tried already to manipulate the configuration.js file with "Always_Close". Nothing happened.
We wondered also if the checkbox "launch in a new player" could solve the problem. But we had no chance to test it yet.
Did you experience similar issues with this LMS? Do you have any ideas what the problem could be? The client LMS team didn't manage to sort that out by now, so I am reaching out to you.
Thanks in advance