I added audio tracks from file (wave files). The audio plays when previewing, but not after publishing. I have tried publishing for LMS, 360 Review, and Web. Has anyone else had this issue?
I've been publishing and uploading narrated files for the last few weeks without issue and just now created a one slide with a .wav file and captions and uploaded to test in Scormcloud - no issue - playing as expected in Chrome.
I just created a test slide with audio, published to LMS and uploaded and it's working. I've attached the zip file here - can you download it and upload to your LMS and see if it works?
You can create a new project file and import just that slide in and then use the grey add attachment button at the bottom of the post to upload it.
I published the slide and uploaded to Scormcloud (industry LMS testing tool) and it works as expected - the audio plays when the user clicks the hotspot.
Here is a link if you want to try it - i'll keep it available for a few hours before I delete the file.
Hard to say Ruth as I'm not having the same issues. If it still isn't working for you I would log a support ticket with Articulate and get them to take a look.
11 Replies
Hi Ruth
I've been publishing and uploading narrated files for the last few weeks without issue and just now created a one slide with a .wav file and captions and uploaded to test in Scormcloud - no issue - playing as expected in Chrome.
Are you on the latest update of SL?
Yes, I just looked to make sure I didn't have any updates pending.
Happy to test the file for you if you want to upload it
I created a trigger to start the audio after clicking on a hot spot. Works in preview, but the link doesn't seem to work after I publish it.
Oh so it's only one slide that isn't working not the whole file?
Can you share the slide
Sorry for being dumb, but how do I do that?
I just created a test slide with audio, published to LMS and uploaded and it's working. I've attached the zip file here - can you download it and upload to your LMS and see if it works?
You can create a new project file and import just that slide in and then use the grey add attachment button at the bottom of the post to upload it.
Do I attached the Storyline file? cause that isn't working.
Hi Ruth
I published the slide and uploaded to Scormcloud (industry LMS testing tool) and it works as expected - the audio plays when the user clicks the hotspot.
Here is a link if you want to try it - i'll keep it available for a few hours before I delete the file.
OK, that worked. I wonder what the deal is? Any other thoughts?
Thank you for all your effort to help me!!!
Hard to say Ruth as I'm not having the same issues. If it still isn't working for you I would log a support ticket with Articulate and get them to take a look.
This discussion is closed. You can start a new discussion or contact Articulate Support.