No sound on iPad Jul 20, 2015 By Phil Eagles Hi, I have just noticed that the audio no longer seems to play on an iPad. I'm running IOS 8.4 on an iPad 2 and it definately use to work but now it doesn't. Any suggestions? http://setup.proofing.brayleinolearning.co.uk/audio/story.html
Leslie McKerchie Staff over 8 years ago07/20/15 at 4:19 pm (UTC) Hi Phil! Thanks for sharing your files. The audio plays fine on my iPad, but I just noticed that I'm behind on updates and seems I tested on 8.1.3 I'm updating and will test again as soon as I can :)
Leslie McKerchie Staff over 8 years ago07/20/15 at 4:52 pm (UTC) Well, even updating to 8.4 still allows the audio to play as expected. Do you have another device to test your content on?
Phil Eagles Author over 8 years ago07/21/15 at 1:42 pm (UTC) That's odd. My colleague is running 8.4 on an iPad 3 and she can't hear any sound either but my boss who has an iPad 2 running 8.3 can hear the sound. Any more suggestions?!
Leslie McKerchie Staff over 8 years ago07/21/15 at 1:55 pm (UTC) That's with testing the file I shared above as well? Perhaps you can pop in to support here and we can get this tested on different devices.
Phil Eagles Author over 8 years ago07/21/15 at 2:28 pm (UTC) Yes it is. Thanks Leslie, I have done that.
Phil Eagles Author over 8 years ago07/21/15 at 2:56 pm (UTC) Hi Leslie, I have just downloaded Chrome on my iPad and guess what... the audio now works! I guess the problem lies with Safari somewhere?
Leslie McKerchie Staff over 8 years ago07/21/15 at 3:04 pm (UTC) Interesting. I'm using Safari, and it is what we recommend, so not the behavior we would expect for sure. Thank you for reaching out to our support team on this for us to look into further.
8 Replies
Story file
Hi Phil! Thanks for sharing your files. The audio plays fine on my iPad, but I just noticed that I'm behind on updates and seems I tested on 8.1.3
I'm updating and will test again as soon as I can :)
Well, even updating to 8.4 still allows the audio to play as expected. Do you have another device to test your content on?
That's odd. My colleague is running 8.4 on an iPad 3 and she can't hear any sound either but my boss who has an iPad 2 running 8.3 can hear the sound.
Any more suggestions?!
That's with testing the file I shared above as well?
Perhaps you can pop in to support here and we can get this tested on different devices.
Yes it is. Thanks Leslie, I have done that.
Hi Leslie, I have just downloaded Chrome on my iPad and guess what... the audio now works! I guess the problem lies with Safari somewhere?
Interesting. I'm using Safari, and it is what we recommend, so not the behavior we would expect for sure.
Thank you for reaching out to our support team on this for us to look into further.
This discussion is closed. You can start a new discussion or contact Articulate Support.