Hi, how can I ensure tracking is saved and I get a welcome back message? I have published a course as TinCan and it launches correctly on the LMS. But I never get a 'welcome back - would you like to resume where you left off' message - it always restarts from the beginning.
Hi Sal. I'm sorry that your course isn't resuming as expected. In this article about troubleshooting LMS issues, we list some reasons why resume behavior might not work as expected. On this list, regarding tracking and resuming, number 5 indicates that courses published for Tin Can API might need to be hosted on an external server. Have a look at that information.
Let us know how you make out; we'd be happy to help test out your course on our end as well. We use SCORM Cloud, generally, to see if the course behaves the way it is supposed to in an LMS environment.
Alzheimer's Australia Vic would like to acknowledge the traditional owners of the land on which we meet and pay our respects to Elders both past & present.
PRIVACY STATEMENT: This email, and any attachments, contains confidential information intended only for the person/s named above and may be subject to legal privilege. If you are not the intended recipient, any use, disclosure, copying or distribution of this transmission is prohibited. If you have received this message in error, please notify the sender immediately by return email and delete the original email and any attachments.
Sal- Thanks for coming back in with the update! Hey, I didn't think to start simple, either, so no worries. We're here to help!
Also, attachments sent through an email reply to the forums don't show up. If you've got to time to come back to your reply and add the image in via web, that'd be great! You can edit out your contact information as well from your post, if you'd like. Keep up the good work out there!
3 Replies
Hi Sal. I'm sorry that your course isn't resuming as expected. In this article about troubleshooting LMS issues, we list some reasons why resume behavior might not work as expected. On this list, regarding tracking and resuming, number 5 indicates that courses published for Tin Can API might need to be hosted on an external server. Have a look at that information.
Alternatively, if you've met completion requirements for your course, resume information might not be sent to the LMS.
Let us know how you make out; we'd be happy to help test out your course on our end as well. We use SCORM Cloud, generally, to see if the course behaves the way it is supposed to in an LMS environment.
Thanks Crystal – I feel very sheepish! As it turned out, I didn’t have the following setting set properly in Player settings:
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Everything works as it should now.
Thank you for your detailed reply!
Sal
Sally Milford
Online Learning Co-ordinator | Alzheimer's Australia Vic
155 Oak Street Parkville VIC 3052
p: +61 3 9816 5715 | f: +61 3 9816 5733 | e: Sally.Milford@alzheimers.org.au
w: www.fightdementia.org.au/vic
For more information or support call the National Dementia Helpline 1800 100 500
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[cid:imagea20448.PNG@1ea9f73b.4ca5a933] [cid:image73f2de.PNG@990ece28.48ab6f58] [cid:image0a1636.PNG@548dbf76.4caa137c] [cid:image09ca44.PNG@2562c589.4294a963] [cid:imagec244f2.PNG@0d156b52.41872a2c] [cid:imagee865dd.PNG@ce9a1eb8.44a9cf7b] [cid:image837057.PNG@9f3dddcb.4991c78c]
DEMENTIA IS A NATIONAL HEALTH PRIORITY
Alzheimer's Australia Vic would like to acknowledge the traditional owners of the land on which we meet and pay our respects to Elders both past & present.
PRIVACY STATEMENT: This email, and any attachments, contains confidential information intended only for the person/s named above and may be subject to legal privilege. If you are not the intended recipient, any use, disclosure, copying or distribution of this transmission is prohibited. If you have received this message in error, please notify the sender immediately by return email and delete the original email and any attachments.
Sal- Thanks for coming back in with the update! Hey, I didn't think to start simple, either, so no worries. We're here to help!
Also, attachments sent through an email reply to the forums don't show up. If you've got to time to come back to your reply and add the image in via web, that'd be great! You can edit out your contact information as well from your post, if you'd like. Keep up the good work out there!
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