17 Replies
Davoren Chick

Please help - I'm having the same problem (using SL 2 update 9, no new updates available per the update manager). SL is not actually creating the Word document, but I get the "congratulations" message and an empty file folder is created. I do not see another Word window behind my SL window when I go through the publication process.

Ashley Terwilliger

HI Davoren,

What version of Word are you using? Did you confirm that Word was closed and that you were looking at publishing to a local drive with a short file name as detailed here? I'd also look at rebooting your system and just trying with only Storyline open. Lastly, is this a recent development for you or have you not been able to publish at all previously to Word? If the latter, I'd have you contact our Support Engineers here so that we could take a better look at what's happening on your set up?.

Ashley Terwilliger

Hi Jen, 

I'd advise ensuring your on the latest update of Storyline 2 Update 9 available here and if that's still not working look at going through the repair of Storyline. If the issue persists, please connect with our Support Engineers here so that they can take a look at your particular system and settings.