Not able to add line break in slide notes for HTML5

Hi,

There's a bug where I add a line return for spacing between paragraphs and it looks fine in Flash, though the HTML5 published version doesn't have the line breaks between paragraphs. I tried adding multiple Shift+Enter and also using the line spacing options in Storyline, though nothing works.

Thoughts for a fix?

Dan

32 Replies
Christie Pollick

Hello again, Dan -- Upon further investigation of the matter, I wanted to let you know that this issue has been reported to our QA team previously and is still under review. Thank you for your input, and although I am not able to provide a timeframe for resolution or a workaround, I will be adding your thread to the open ticket, and will update here with any new information I receive. 

Christie Pollick

Hi, Sherry -- Thanks for touching base! Unfortunately, I do not have any additional updates to provide from our QA team at this time. However, since you have replied to this post, you should now be subscribed, so you will receive an email notification if any further info is shared here. Your patience is appreciated!

Oscar Gagliardi, Jr.

Thank you Leslie. I know you don't support modifications to the code, but this may help your team to find a solution. If you add this code to the player.css file located in the "mobile" folder, the spacing between paragraphs is properly restored in the transcript section when the eLearning program is viewed in HTML5 mode:

.transcript_content p {
padding-bottom: 10px;
}

Regards,

Oscar

Marianne Zapparelli

I am republishing a Storyline course that uses Notes for the slide audio transcript. When it was created in 2016, all paragraph spacing and bullets in Notes were perfect. Now all the spacing is gone and some bullet styles are not recognized. I am unable to fix by going in and trying to add returns. Also, some of my triggers to layers for an interactive menu have disappeared. Is this a compatibility issue with MS Windows 10 or Google Chrome? How can I fix this as a client is needing to release the revised published compliance course? HELP!!!!!

DANIEL GIMNESS

You could try this fix for the notes formatting. Not sure what would cause the triggers to malfunction. If you want to send me the file, I can take a quick look at it.

If you add this code to the player.css file located in the "mobile" folder, the spacing between paragraphs is properly restored in the transcript section when the eLearning program is viewed in HTML5 mode:

.transcript_content p {
padding-bottom: 10px;
}

Marianne Zapparelli

Hi Dan,

I am checking with my client to see if I can send the revised LMS course without HTML5. My course is too large to send in email even when zipped. Is there another way I could post it for you to look at and possibly add the coding you referred to? Or could you send me detailed instructions as I am unsure how to add them?

Thank you!

Marianne

Ashley Terwilliger

Hi Marianne,

I'm sorry you ran into this issue with notes text and the HTML5 output. I wanted to let you know that although the issue still exists in Storyline 2, it does not appear to exist in Storyline 3/360. 

Hopefully Daniel is able to help you make modifications to your course if needing to use the Storyline 2 version. 

We'll continue to keep an eye on this issue in Storyline 2, evaluate how many customers are impacted and what impact it has on courses. The number of customers and depth of impact are two of the elements that help us prioritize bugs and fixes. 

Here's some more detail about how we tackle bugs. I'm really sorry that I can't say if this issue will be fixed in SL2 but you're in the right place to stay updated on this bug's progress. 

Peggy Palmen

I'm experiencing the same problem with Storyline 2. It renders fine in Internet Explorer, but it removes the paragraph spacing and shrinks the font substantially in Google Chrome and Edge.  Is there any fix on the horizon, aside from upgrading?  Thanks in advance for your help.  

DANIEL GIMNESS

Hi Peggy. Oscar mentioned a "hack" fix you would have to do yourself in the thread above.

If If you add this code to the player.css file located in the "mobile" folder, the spacing between paragraphs is properly restored in the transcript section when the eLearning program is viewed in HTML5 mode:

.transcript_content p {
padding-bottom: 10px;
}

 

Ashley Terwilliger

Hi Daniel,

Yes, as I mentioned earlier in this discussion the issues with notes text spacing that folks saw in Storyline 2, does not appear to be present in Storyline 3/360. If you run into it or something similar definitely let us know ASAP! We'll want to see a copy of your .story file to investigate and you can share that with our Support Engineers here.