Not able to close Articulate Storyline 2

Hi Lavanya,

Try this simple Repair.

But if you still have issues, despite having reinstalled that way, please try this next step.

Thanks

Hi Gerald,  I'm having this happen as well and will try the repair.  I wanted to see what the next step was but the link no longer works.  Can you add that link again?

Hi Adam,

I think what Gerald was trying to point to were the steps here to resolve erratic behavior.  

Take a look at those and if you're still having trouble, feel free to contact our Support team! 

Hi Ashley,  I tried the uninstall/restart/reinstall and the problem is still happening. I have to user task manager to close any course i'm working on in Storyline 2.  I guess the next step is the erratic behavior link you sent. I'll try that one or just contact support

Hi Adam,

I'm sorry to hear that this is still not working for you - please let me know if the erratic behavior section of the article resolved it, as I don't see a Support case for you either. I'm happy to open one for you - so just keep me posted. 

I was having this same issue and had to go to Step 3 here and that resolved the issue. 

Thanks, Patrick for sharing here! I'm sure it'll help someone else who comes across this discussion.