Not able to format or remove text from notes. Changes don't take.

Nov 29, 2018


Need some help from fellow course developers. One of my eLearnings has notes, on each slide. Recently I realized that when I format my notes or delete all text from them, the formatting and/or the text, is still displayed when previewing the slide(i.e. at preview.)  Has anyone experienced this? Any known causes?



5 Replies
Katie Riggio

So sorry you're hitting this snag, Steve. Great call to also start a support case for this issue!

While our team carefully tests your file to find the culprit, I have a hunch that importing the slides into a new project may help since it's a course-specific issue.

You're in good hands there, and you should hear back from someone soon. I'll also follow along!

Steve Elfant


I tried your suggestion. Unfortunately, after I imported the notes on most of the slides now do not show on either regular Preview of each slide or after being Published.


Steven Elfant
Office of Training and Development
Metro Boston Area
Department of Mental Health

"Success, is getting people to do the right things at the right time."

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Katie Riggio

Hi, Steve, and those following along!

Circling back here to share that this case is related to the issue where not all of the formatting options with Notes text are being rendered in the HTML5 output. I'm going to tag this discussion to the bug's report so we can keep everyone subscribed here in the know about any new information

You're in the right place, and I'm so sorry for any headaches!

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