i am not able to save the software simulations created using articulate storyline 3. I am getting this following error message.
"The Project File could not be saved.
The Surrogate pair (0xDB20, 0x4F) is invalid. A high surrogate character (0xD800 - oxDBFF) must always be paired with a low surrogate character (0xDC00 - 0xDFFF)."
Hello Srinivasan! I opened a case for you with our support engineers. You'll get an email from someone soon. I'll follow along too so I can update our discussion. Thanks!
Following up, Srinivasan. I see that Jon has taken over your case. We're happy to keep working with you until the problem is resolved. Feel free to reply to his last email.
Thanks!. However, i don't have the issue now. When i used the trail
version i had that problem now my company renewed the 360 license. There is
no problem now. I can save the file without any problem.
5 Replies
Hello Srinivasan! I opened a case for you with our support engineers. You'll get an email from someone soon. I'll follow along too so I can update our discussion. Thanks!
Hi Crystal Horn,
Thanks for you reply. i got the mail and i replied to that mail.
Following up, Srinivasan. I see that Jon has taken over your case. We're happy to keep working with you until the problem is resolved. Feel free to reply to his last email.
Thank you again!
Hi,
Thanks!. However, i don't have the issue now. When i used the trail
version i had that problem now my company renewed the 360 license. There is
no problem now. I can save the file without any problem.
Happy to hear that, Srinivasan! Thanks for coming back to give us an update.
This discussion is closed. You can start a new discussion or contact Articulate Support.