"not connected"

Apr 08, 2019

Hi , I'm working on my first solo e-learning and every time i try to use a template slide i receive an error message:

"The template download did not complete successfully. Please check your connection to Articulate 360 and try again."

I also cannot download any new characters. 

What connection is that referring to? I have internet connection.

Help,

Katy

 

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