Not Displaying Correct Characters

Refining this further. Using Roboto Slab Light has this problem even when placed in its own textbox. 

Hi Dana,

Thanks for reaching out and sharing what you are experiencing with your font.

We have a great article that encompasses many aspects of using custom fonts in your project:

Everything You Need to Know About Working with Text in Storyline 360

In short:

1. Is the font installed locally?
2. Is it a supported font?
3. Do you have Modern Text enabled in your project?

If you need us to take a look, With your permission, I'd like you to share your project file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.

It is installed locally and Modern Text is enabled. I'm not sure what constitutes a supported font in this context, outside of not including Adobe Type-1 fonts.

I've seen a couple of comments about font weights not being supported, so perhaps that's it? In testing, I found that Roboto Slab normal, italic, bold, and Black all display fine. Roboto Slab Light displays incorrectly. Roboto Slab Extra-Light and Extra-Bold cause the slide to bug and the bug reporting pop-up to appear. Even scrolling over these options in the font menu causes unpredictable behavior and the need to close the instance.

Hi, Dana.

Thank you for sharing your .story file and the additional details. I was able to replicate the issue you mentioned where Extra-Light and Extra-bold cause Storyline to crash. 

I opened up a support case on your behalf with our engineers, so you should hear from them via e-mail soon. 

Thank you, Maria. This is a low-priority matter for me but I am glad I could spotlight an issue for future fixes.