Not "Getting Started"
May 29, 2013
By
Ed Boddecker
Hello,
Just downloaded the 30-Day free trial of Storyline but I'm atfraid that I'm not off to a good start. When I try to launch any of the "Learning Storyline" videos it launches "Notepad" and gives me an error message saying "The filename, directory name, or volume label syntax is incorrect.":
http://screencast.com/t/GsrProlnXW
Any ideas?
Thanks much. . . .
PS - I did search the forum here but didn't find anything. Sorry if this has been asked a million times and I just missed the answer.
7 Replies
Shoot, sorry Ed
There a few things that might be causing it.
You'll also want to be sure you're following some basic rules to prevent strange behavior:
If you continue having trouble, please don't hesitate to let our support team know.
And in the meantime, you can find those same tutorials and more, right over here :)
Thanks Much Peter!
So I've uninstalled and re-installed "As Administrator" with the same results.
Can't really change my Firewall policies.
When I hit the Play button on those videos in Storyline, where is it trying to access them from? Somewhere on the net? If so, I can ask our IT folks to ensure we have access to that location.
For now I'll just watch the videos from the location you pointed me to, looks like that will work fine.
THANKS!
No problem, Ed
And it sounds like you might be able to take this article to your IT folks to help them get you setup.
Let us know how it goes!
Okay I figured it out. . . . . . . HTML files were set to "Open With" notepad on my machine. Switched it back to IE and all worked fine.
This has now become a good "in your back pocket" thread.
NIce, glad to hear it, Ed
Thanks for checking back in.
I was experiencing the same thing and thanks to this post the problem was immediately resolved. Thanks.
Love when these older threads are still assisting users. Thanks for sharing and let us know if there is anything further we can assist with.
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