Not received manual activation code
We have a resource change in our project and the person who left apparently forgot to deactivate/uninstall SL 2 before leaving. Her computer has since been formatted. Now the new person is unable to activate SL 2 on her new machine.
Two days ago, we sent an email to firstname.lastname@example.org and got a standard response from Articulate’s Magic Activation Machine, post that nothing. Can anyone advise what to do next?
I have the SL2 license key.