Not saving the Next button state

Jan 22, 2016

In the final stages of rolling out a huge onboarding training (12 eLearning units) my testers are discovering that they can't go "back" and then forward again.  They get stuck, only having the PREV button available to them.

I've set all my slides to "Resume Saved State" but when they click back to the previous slide, last layer (where the the trigger was set to change NEXT to "Normal") it isn't there.  

What's going on?  

Thx - Erin

10 Replies
Christie Pollick

Hi, Erin -- Thanks so much for your patience, and if you click on this link for your published output on tempshare.articulate.com, you will see that I also encountered the same behavior you have described. I feel that additional investigation by our Support Engineers could be beneficial, so I will go ahead and submit a case request for you. You will be hearing from a member of that staff just as soon as possible, and I intend to share relevant updates here in the thread for others who may benefit! :)

Christie Pollick

Hi, Erin -- Just wanted to touch base with you, as I see our Support Engineer, Eloisa, reached out to request your file in your case #00730217 on 1/22/16 around 7 pm.

If for some reason you did not receive her message, please check your SPAM folder to see if it was rerouted there in error, and I will continue to monitor the progress being made on your issue. :)

Erin Mahabir

Hi there!

After some back-and-forth, they figured out that this is indeed an issue, as they were able to duplicate the issue.  In the meantime, if others are struggling with this problem, there are a few options: 

We have reviewed this and we were able to duplicate your issue. I have submitted your case to our Quality Assurance team for their review. As a workaround you can try using variables as condition for the button states. Please see the following options below:

Option1 (as what I previously did on your .story file):
1) Create T/F variable and set initial value to false
2) Add trigger to Change state of Next button to Hidden on base layer when timeline starts
3) Add trigger to Change state of Next button to Normal on base layer when variable is true
4) On slide layer or button click, add trigger to Set variable to true
5) On slide layer, add trigger to Change state of Next button to Normal when variable is true

Option2:
1) Create T/F variable and set initial value to false
2) Add trigger to Change state of Next button to Hidden on base layer when variable is false
3) On slide layer or button click, add trigger to Set variable to true
4) On slide layer, add trigger to Change state of Next button to Normal

Hope this helps anyone else!  :)

 

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