Not showing buttons with special characters in LMS

Hello, Rene.  It sounds like you did the right thing to troubleshoot this weird character issue in the LMS environment.  You sort of alluded to the fact that, since it works in your LMS and in SCORM Cloud, that it is not a course issue (even though the vendor might be telling your client that it is).  I would agree with you-- we consider SCORM Cloud the reliable testing engine that we would use to figure out where the problem is.

We can't support modifying the published output, but that's not to say that other community members haven't experienced and/or fixed a similar issue.  Hoping that somebody will come in to help with a workaround!

In the meantime, if you can urge your client (or if you can, yourself) to work with their LMS support team so that they can investigate a little more deeply as to how they interpret the Storyline Player text, I think that's your best move.  You can share the SCORM output with them as proof that the course does work in an LMS environment, just not theirs.

Hi Crystal,

Thanks a lot for your reply. I have found a solution with the client where we delete the texts on back/next buttons and just have the arrows :-)

But good to know you agree with my investigations :-) If someone has experienced similar issues in their LMS, it would be good to know if there are any work arounds though. But I have worked with many LMS's and have only seen this issue with this single LMS though.

Hey Rene.  I'm glad that your client was able to cooperate with a relatively easy workaround for you.  I suppose arrows are relatively universal.  :)

Let us know if you ever find out anything more on the LMS side.