Numeral ‘1’ behaves differently on keypad

I have a Text Entry quiz question. The answer is “Password1” (case sensitive). If I enter the “1” using the key in the top row of the alphanumeric keys, Storyline recognizes the answer as correct. However, if I enter the “1” using the key in the numeric keypad on the right, Storyline thinks it’s the wrong answer.

Why is 1 not always 1? How do I fix this, please?

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