I'm new to storyline (as most are) and I'm reworking an existing FAQ interaction. On all slide layers other than the base layer, I want certain things to show and certain objects not to show. I am hiding (closing the eye) of the things I don't want shown from the base layer on the other three layers. It's working for most objects but the animated group is still showing. What do I do?
I'm having the same trouble with one of my slides. The text boxes from the base layer are showing through even when they're hidden and they aren't grouped. Any suggestions?
Hi, I have the same problem with the text boxes showing through. What's strange is that they don't show through when I preview only the slide, but do show through when I'm previewing the entire project which ends in this slide.
I can't hide the base layer because I do need some of the objects showing.
Here's the file - I used the 'business circles' template and added the check marks when each section of the module was completed. I added the trigger to show the "Thank You" layer when the states of all five circles were visited. I hid the original 2 text boxes on the base layer - but these are the ones that are showing through. I also noticed that when I click on the red and orange circles, they seem to 'jump' and show the check mark slightly before going to the section slide.
I tried a workaround this morning using a completely new thank you slide instead of the layer and changing the trigger to go to that slide when all the states were visited. That didn't work either because it automatically jumped to the 'thank you' slide instead of the section slide (orange button) when the circle was clicked.
Thanks so much for your help - I'm quickly approaching the deadline!
@Jordyn and @Sue: for the slide layers issue, try setting the slide to "Resume saved state" for any animated slides, and "Reset to initial state" for any non-animated slides. This seemed to work for me just now.
Welcome to the community! Thanks for sharing that suggestion :)
@Sue,
Looks like S. Yu is right :) I took a look at the file and I do see what you mean about the "Thank you" layer that's staying on top of the other base layer text. I changed the revisiting option to "Resume saved state" and now it seems to update properly when all the sections are viewed.
Can you take a look and see if this works for you as well, please?
@Christine Thank you! I was actually looking on the forums for a solution to the exact same problem, and came across Phil Mayor's suggestions here:http://community.articulate.com/forums/t/30653.aspx. Then I expanded on it to come up with the solution on this thread. We are a community indeed!
I had this issue occur in SL2 today. None of the slide setting adjustments worked so I used decoy shapes, states, and triggers as workarounds. Base layer object kept appearing on slide layers no matter what: visibility toggles in the timeline, hide base layer objects settings, slide behavior revisit settings, etc.
Sorry to hear that you ran into difficulty with this. This thread is a bit dated and prior to SL2. Sounds like you've corrected the issue, but if you can re-create or still have a version that you would like us to take a look at, you are welcome to share the .story file.
This is a very old thread, but I am still having this issue. I've never experienced it before, but text on the base layer is showing up on a layer, even though it is hidden. As a workaround, I recreated the base layer background and visible base layer items on the layer and set the background to 0% transparency. This is only one of several time-consuming bugs that I've run into today.
Running into bugs or unexpected behavior is never fun, but we're here to help.
I took a look into the issue you described and saw our team has an open issue where while viewing the Flash output, hidden objects from your base layer still appear when you add a trigger in the slide layer that will change the state of the object on the base. Does that sound similar to your slide setup? If so, I'll include this discussion in that report with our team.
If you've run into something else or are unsure, I'm happy to take a look at your file. Share a copy of the .story file here with us by uploading using the Add Attachment button.
If you've seen other odd behavior that you need help with, let us know! We're here for whatever you need.
Unfortunately it was not similar. I was viewing as html5 and there were no state-changing triggers- just a trigger on the layer to hide that layer when clicked. :/
Would you mind sharing a sample slide with us? That'll help us to get a better idea of what you're seeing. If there's a bug lurking here, we'll want to identify it so we can begin looking into a fix!
I attached the file to a support ticket to avoid sharing potentially confidential info publically. It's case number 01488952. I removed my workarounds so you can see the issue in all its buggy glory ;)
I certainly understand Nadia. Thanks for letting us know that you reached out to the support team. Looks like Christopher is already taking a look and doing some testing, so you should be hearing from someone soon :)
Hi, I spent several hours on what sounds like a similar issue. Hidden items from the Base Layer were all I could see when my layers were selected. I'm pretty new to Storyline, so I thought I was missing something simple.
But now I'm pretty sure there is something buggy going on. I am uploading my simple 3-layer slide. If you run it as is, selecting my buttons on the top results in messed up layers. If you delete my object group from the Base Layer and run things again, things work like they are supposed to.
I haven't tried converting the object group to a single picture, which would be OK here, but I have several other slides, such as my Demo layer where I need the grouped objects.
I'm definitely seeing some strange behavior in your file, so thanks for sending it to us! I'm going to share it with our Support Engineers to get some further insight into what's causing the issue. Keep an eye out for an email from the team!
Thanks. I did come up with an easy work around (after spending a couple of
hours trying to figure out what I was doing wrong.) Once I was sure it
wasn't something I was doing (as far as I could tell), changing things up
was easy enough. I used a simpler base level and put the more complex
diagram on a different level.
I just thought I'd share that with you so you'd know and just in case I
have something similar come up.
Thanks,
Doug
Doug Waggle
Professor of Finance
Department of Accounting and Finance
University of West Florida
11000 University Pkwy
Building 76 / Room 236
Pensacola, FL 32514
*Please note: Due to Florida’s broad public records law, most written
communication to or from University employees is considered a public
record. Therefore, the contents of this email, including personal email
addresses, may be subject to disclosure in the event a request is made.*
28 Replies
It may be because they are grouped can you switch the individual items off? Can you share the slide? May be easier to troubleshoot
I tried turning the individual objects off but that didn't work..
I'm having the same trouble with one of my slides. The text boxes from the base layer are showing through even when they're hidden and they aren't grouped. Any suggestions?
Hi Dorothy,
May seem trivial but sometimes I accidentally copy the actual textboxes on the layers themselves so they're still showing.
If you don't need the base layer or other layers showing up when viewing a layer, you can also set the properties to hide all layers.
Donna
Hi, I have the same problem with the text boxes showing through. What's strange is that they don't show through when I preview only the slide, but do show through when I'm previewing the entire project which ends in this slide.
I can't hide the base layer because I do need some of the objects showing.
Thanks for any help,
Sue
Hi Sue,
You can hide that particular object/text from the layer, without hiding the entire layer. Have you tried that already?
If you're able to share the .STORY file here, we can take a look and see what's going on.
Thanks!
HI Christine,
Here's the file - I used the 'business circles' template and added the check marks when each section of the module was completed. I added the trigger to show the "Thank You" layer when the states of all five circles were visited. I hid the original 2 text boxes on the base layer - but these are the ones that are showing through. I also noticed that when I click on the red and orange circles, they seem to 'jump' and show the check mark slightly before going to the section slide.
I tried a workaround this morning using a completely new thank you slide instead of the layer and changing the trigger to go to that slide when all the states were visited. That didn't work either because it automatically jumped to the 'thank you' slide instead of the section slide (orange button) when the circle was clicked.
Thanks so much for your help - I'm quickly approaching the deadline!
Sue
@Jordyn and @Sue: for the slide layers issue, try setting the slide to "Resume saved state" for any animated slides, and "Reset to initial state" for any non-animated slides. This seemed to work for me just now.
@S. Yu,
Welcome to the community! Thanks for sharing that suggestion :)
@Sue,
Looks like S. Yu is right :) I took a look at the file and I do see what you mean about the "Thank you" layer that's staying on top of the other base layer text. I changed the revisiting option to "Resume saved state" and now it seems to update properly when all the sections are viewed.
Can you take a look and see if this works for you as well, please?
Thanks!
@Christine Thank you! I was actually looking on the forums for a solution to the exact same problem, and came across Phil Mayor's suggestions here:http://community.articulate.com/forums/t/30653.aspx. Then I expanded on it to come up with the solution on this thread. We are a community indeed!
@ S.Yu and Christine,
Thank you so much - this works!
@S. Yu
+
@Sue
Awesome! I hope you both have a great weekend!
I had this issue occur in SL2 today. None of the slide setting adjustments worked so I used decoy shapes, states, and triggers as workarounds. Base layer object kept appearing on slide layers no matter what: visibility toggles in the timeline, hide base layer objects settings, slide behavior revisit settings, etc.
Hi Rabbil!
Sorry to hear that you ran into difficulty with this. This thread is a bit dated and prior to SL2. Sounds like you've corrected the issue, but if you can re-create or still have a version that you would like us to take a look at, you are welcome to share the .story file.
Thanks Leslie! I'm good to go for now.
Sounds great Rabbil. Just let us know if you need further assistance of course :) Thanks for popping back in.
This is a very old thread, but I am still having this issue. I've never experienced it before, but text on the base layer is showing up on a layer, even though it is hidden. As a workaround, I recreated the base layer background and visible base layer items on the layer and set the background to 0% transparency. This is only one of several time-consuming bugs that I've run into today.
(using 360)
Hi Nadia,
Running into bugs or unexpected behavior is never fun, but we're here to help.
I took a look into the issue you described and saw our team has an open issue where while viewing the Flash output, hidden objects from your base layer still appear when you add a trigger in the slide layer that will change the state of the object on the base. Does that sound similar to your slide setup? If so, I'll include this discussion in that report with our team.
If you've run into something else or are unsure, I'm happy to take a look at your file. Share a copy of the .story file here with us by uploading using the Add Attachment button.
If you've seen other odd behavior that you need help with, let us know! We're here for whatever you need.
Hi Ashley,
Unfortunately it was not similar. I was viewing as html5 and there were no state-changing triggers- just a trigger on the layer to hide that layer when clicked. :/
Hey Nadia,
Would you mind sharing a sample slide with us? That'll help us to get a better idea of what you're seeing. If there's a bug lurking here, we'll want to identify it so we can begin looking into a fix!
Hi Alyssa,
I attached the file to a support ticket to avoid sharing potentially confidential info publically. It's case number 01488952. I removed my workarounds so you can see the issue in all its buggy glory ;)
I certainly understand Nadia. Thanks for letting us know that you reached out to the support team. Looks like Christopher is already taking a look and doing some testing, so you should be hearing from someone soon :)
Hi, I spent several hours on what sounds like a similar issue. Hidden items from the Base Layer were all I could see when my layers were selected. I'm pretty new to Storyline, so I thought I was missing something simple.
But now I'm pretty sure there is something buggy going on. I am uploading my simple 3-layer slide. If you run it as is, selecting my buttons on the top results in messed up layers. If you delete my object group from the Base Layer and run things again, things work like they are supposed to.
I haven't tried converting the object group to a single picture, which would be OK here, but I have several other slides, such as my Demo layer where I need the grouped objects.
Any help and thoughts would be appreciated.
Hi Doug,
I'm definitely seeing some strange behavior in your file, so thanks for sending it to us! I'm going to share it with our Support Engineers to get some further insight into what's causing the issue. Keep an eye out for an email from the team!
Alyssa,
Thanks. I did come up with an easy work around (after spending a couple of
hours trying to figure out what I was doing wrong.) Once I was sure it
wasn't something I was doing (as far as I could tell), changing things up
was easy enough. I used a simpler base level and put the more complex
diagram on a different level.
I just thought I'd share that with you so you'd know and just in case I
have something similar come up.
Thanks,
Doug
Doug Waggle
Professor of Finance
Department of Accounting and Finance
University of West Florida
11000 University Pkwy
Building 76 / Room 236
Pensacola, FL 32514
850.474.2726 Office
dwaggle@uwf.edu
[image: University of West Florida logo]
*Please note: Due to Florida’s broad public records law, most written
communication to or from University employees is considered a public
record. Therefore, the contents of this email, including personal email
addresses, may be subject to disclosure in the event a request is made.*
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