I've run into a weird persistent issue with an object that keeps randomly disappearing for some reason.
I've recreated it multiple times, it's set to stay on screen til the end, has no exit animation. But this one shape on our main page that the user always returns to randomly disappears. There's no triggers for it to do, and I have redone the triggers multiple times to make sure something isn't doing it.
Some times we can run through the course without any issues, and other times it happens when returning to the page
Any chance you can upload the story file so we can take a look? I have not experienced anything like that unless the object was not set to show until end.
Thanks for letting us know what's happening! It sounds like you've already done some thorough troubleshooting on your own, and I'm happy to help investigate!
A few more things I'd like to confirm before we dig deeper:
What version of Storyline are you using?
Do you see the issue in preview mode, in the published output, or both?
Where is the course hosted?
And with your permission, our support engineers can take a closer look. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.
2 Replies
Any chance you can upload the story file so we can take a look? I have not experienced anything like that unless the object was not set to show until end.
Hi KC,
Thanks for letting us know what's happening! It sounds like you've already done some thorough troubleshooting on your own, and I'm happy to help investigate!
A few more things I'd like to confirm before we dig deeper:
And with your permission, our support engineers can take a closer look. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.
This discussion is closed. You can start a new discussion or contact Articulate Support.