Object keeps randomly disappearing

I've run into a weird persistent issue with an object that keeps randomly disappearing for some reason. 

I've recreated it multiple times, it's set to stay on screen til the end, has no exit animation. But this one shape on our main page that the user always returns to randomly disappears. There's no triggers for it to do, and I have redone the triggers multiple times to make sure something isn't doing it.

Some times we can run through the course without any issues, and other times it happens when returning to the page

Has anyone else experience this issue?

 

2 Replies
Ren Gomez

Hi KC,

Thanks for letting us know what's happening! It sounds like you've already done some thorough troubleshooting on your own, and I'm happy to help investigate!

A few more things I'd like to confirm before we dig deeper:

  • What version of Storyline are you using?
  • Do you see the issue in preview mode, in the published output, or both?
  • Where is the course hosted?

And with your permission, our support engineers can take a closer look. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.