I have been trying to publish my work to my ftp site. I do the "test" for the connection and it comes back successful. I keep getting the above message and other messages as the system times out before the file goes.
First, try to make sure that you're publishing local files. Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior. You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate). Avoid using special characters, accents or symbols in your file names.
Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article.
If you've confirmed that the files are local, are you able to share the .STORY file here? If you can, I can try to see if I'm able to publish the course.
It sounds like it may be an issue with the FTP, if you're receiving an error message like that. Do you have an IT department you can contact about the issue? If not, are you able to upload to FTP with any other programs?
I'm sorry to hear that you're still working with this. I've been unable to find any additional information on this issue. If you can, please go ahead and submit a support case with our technical department. They'll be able to work closer with the issue and see what's going on. Also, please share the case number with me so I can update this thread with any suggestions or solutions.
That is something you'll need to contact your IT Administrator about. Articulate won't control the permissions you have on your operating system. Have you had a chance to speak with them, yet?
8 Replies
Hi Trudy,
First, try to make sure that you're publishing local files. Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior. You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate). Avoid using special characters, accents or symbols in your file names.
Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article.
If you've confirmed that the files are local, are you able to share the .STORY file here? If you can, I can try to see if I'm able to publish the course.
Thanks!
Hi Christine,
My file is local on the c drive and the path to my file is less than 260 characters with no special characters.
The new error message is "an existing connection was forcibly closed by a remote host" Any suggestions?
Thanks!
Hi Trudy,
It sounds like it may be an issue with the FTP, if you're receiving an error message like that. Do you have an IT department you can contact about the issue? If not, are you able to upload to FTP with any other programs?
Thanks!
Thanks Christine,
I will check with them and let you know. I'm hoping this is the answer.
I'll keep you posted.
Trudy
Hi Christine,
I checked the ftp side and all checks out. I've even tried using the host/server for the website.
Error messages are now:
No transfer timeout (300 seconds): closing control connection
The folder './mobile/ ' could not be created
What would you advise to try now please?
Thanks!
Hi Trudy,
I'm sorry to hear that you're still working with this. I've been unable to find any additional information on this issue. If you can, please go ahead and submit a support case with our technical department. They'll be able to work closer with the issue and see what's going on. Also, please share the case number with me so I can update this thread with any suggestions or solutions.
Thanks again, Trudy!
Another question in regards to one of your suggestions today...
Even though the path to my file is way less than 260 characters I'm still trying to make it a shorter path.
My current path is C:\Users\Trudy\Documents\My Articulate Projects\DEMO
I'm trying to save directly to my C drive but keep getting the below message
You don't have permission to save in this location. Contact the administrator to obtain permission.
Would that be the Articulate Administrator or my IT Administrator?
Thanks!!
Good morning Trudy,
That is something you'll need to contact your IT Administrator about. Articulate won't control the permissions you have on your operating system. Have you had a chance to speak with them, yet?
Thanks!
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