Odd red text

Hi Harri! Looks like we have actually seen this strange text before here, and this is what was discovered:

That red text is coming from ByteScout (a third party library that converts emf to swf).  

When that arrow is being converted to a swf it appears Bytescout thinks it is not registered. 

I would suggest you try re-install, reboot and re-size the arrow (to clear the cache copy) and try again.

Hopefully this will help you as well.

Hi Leslie,

Thanks for the information.

As this seems to be a bug which has been a known issue since at least May 2012 can you tell me if it is on the 'fix' list and will be resolved in the next update.

Hi Harri! At this time, we have had no reason to consider this a bug, as all reports of the problem have been resolved by re-installing, re-booting, and re-sizing the arrow, which indicates a local problem with the installation of Storyline.  However, if you find that your problem is not resolved, please file a case so that support can look further into it.

Hi Leslie,

Personally I feel that any unexpected behaviour that impedes user experience should be considered a bug. If you believe it is related to local installation issues then the focus should be on making the installation more stable and robust. 

I hope you pass this on to the relevant people as customer feedback.

However, thank you again for your help in resolving the issue on this occasion.

I understand Harri and I will share your thoughts.  Thank you.

I experienced this problem today after adding a few markers. Is the recommended fix still a reinstall of Storyline and reboot?

Based on the earlier answers I resized the arrows nearest to the red messages on the slides and that seemed to work. I did not reinstall. No reboot, just resizing the arrows.

Hi Craig and welcome to Heroes!

I'm glad you were able to fix this with the simple resizing of the arrow - and thanks for updating us!