11 Replies
Leslie McKerchie

It is weird, but I got the file that time Harry :)

I am not, however, seeing the issue you are reporting. Here's what I see when viewing your file.

Curious if the issue happens in any course you are working on or just this particular one?

If you cannot re-create the issue in a new course, I would advise to import the file into a new one and proceed.

If it's happening in any/all files, you should certainly conduct a repair of your software.

Leslie McKerchie

Thanks for sharing that video clip Harry. I followed the same steps and I still cannot re-create what you are seeing here.

Did you do the repair yet?

I found a very similar thread here and the user stated their default font was causing trouble with the one that is listed in this template. If you adjust the font, does the issue remain?

Harry Carter


The problem was my Source Sans Pro font.

1) I downloaded the font and of course I got notice that the font already existed. Windows 10 asked me if I wanted to overwrite and I chose YES...still didn't work.

2) I went to my Font Control and deleted the Source Sans Pro font from my PC...then installed it again and voila...perfect.

Thanks for helping me get to the bottom of this Leslie. The "similar thread" thing got me to thinking about the eventual solution :)


Harry Carter