Whne you click on the "Offile viewing button in the App, I get the following error "cannot Download Content - Articualte Mobile Player cannot download the content because one or more files cannot be found."
This was published in the final Beta version. Anyone know why this might be happening?
When publishing for Storyline project for use with the Mobile Player there is a setting "Allow downloading for offline viewing" Maybe check to see if this option was enabled when the course was published. If it was not, you will not be able to download the course for offline viewing.
Ya - the only things I can suggest are to try publishing again with the released version of the project and if that does not work then you should probably get Articulate Support on it.
Same problem here; if it hadn't been for Wi-Fi available during a few client demo's I would have been in trouble. I really do need this issue fixed; I too am checking the "download for offline viewing" check box as well.
If you're using Articulate Online to host your courses, we've currently disabled the offline viewing capability. Is that the case, or are you using a different host or LMS?
All I know at this time, is that the development team is working really hard to improve offline viewing capabilities. They hold their cards pretty close to the chest, but I'll be sure to update here with any updates. Sorry for the inconvenience...
Any news on the offline viewing capability? We are about to sign up for Articulate Online, but it would be great to have this important feature working, as this is how we'll reach learners in Australia where our customers have "sub-optimal" internet infrastructure.
It'd be great to know approximately when offline viewing will be enabled again.
Glad to hear you're giving Articulate Online a shot - I think you'll love it And I'm in agreement that an offline viewing / tracking feature would go a long way toward enriching the experience. I know it's something that our team is working on and I'm confident that we'll have a solution in time, but I don't have any updates or a timeframe to share at this time. I'll be sure to keep the thread updated with any progress, and you can also subscribe to our Word fo Mouth blog for all things Articulate.
9 Replies
When publishing for Storyline project for use with the Mobile Player there is a setting "Allow downloading for offline viewing" Maybe check to see if this option was enabled when the course was published. If it was not, you will not be able to download the course for offline viewing.
It was selected. I am out of ideas.
Ya - the only things I can suggest are to try publishing again with the released version of the project and if that does not work then you should probably get Articulate Support on it.
Same problem here; if it hadn't been for Wi-Fi available during a few client demo's I would have been in trouble. I really do need this issue fixed; I too am checking the "download for offline viewing" check box as well.
Hi Jasmine,
If you're using Articulate Online to host your courses, we've currently disabled the offline viewing capability. Is that the case, or are you using a different host or LMS?
Greetings Peter,
Always a pleasure to see you on here. When will your team be enabling this feature again?
Thanks again,
Jasmine
Hey Jasmine
All I know at this time, is that the development team is working really hard to improve offline viewing capabilities. They hold their cards pretty close to the chest, but I'll be sure to update here with any updates. Sorry for the inconvenience...
Hey Peter,
Any news on the offline viewing capability? We are about to sign up for Articulate Online, but it would be great to have this important feature working, as this is how we'll reach learners in Australia where our customers have "sub-optimal" internet infrastructure.
It'd be great to know approximately when offline viewing will be enabled again.
Best regards,
Nis Ove
Hi Nis!
Glad to hear you're giving Articulate Online a shot - I think you'll love it
And I'm in agreement that an offline viewing / tracking feature would go a long way toward enriching the experience. I know it's something that our team is working on and I'm confident that we'll have a solution in time, but I don't have any updates or a timeframe to share at this time. I'll be sure to keep the thread updated with any progress, and you can also subscribe to our Word fo Mouth blog for all things Articulate.
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