Thanks for the information. If you are following the steps here and are still having issues, I would suggest you send us your .STORY file so we can take a closer look.
I am sorry to hear about the trouble you are having. We would like to take a closer look at the issue. Please go ahead and submit a Support Case, making sure to upload your files when doing so.
3 Replies
Hi Pierre.
Thanks for the information. If you are following the steps here and are still having issues, I would suggest you send us your .STORY file so we can take a closer look.
Hi Pierre,
I am sorry to hear about the trouble you are having. We would like to take a closer look at the issue. Please go ahead and submit a Support Case, making sure to upload your files when doing so.
Let me know if you have any questions.
Always Happy to Help,
Adrian
Hi Justin & Adrian,
Thanks both for your support.
I just sent the file!
Pierre
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