Only ONE Interaction Won't Work on Apple Devices
Mar 30, 2016
Does anyone understand why the following is happening or what I can do about it?
I have one slide that is giving my users who are on iPhones and iPads a lot of trouble. In fact, the simple interaction does not work on those devices and the users are prevented from continuing through the rest of the course.
The user is supposed to click on a text box, either YES or NO. Both text boxes have a trigger associated with them that makes it possible to continue. My users who are accessing the course via iPhone/Ipad report that when they touch YES or NO, nothing happens and they are stuck on that slide.
The interactions work fine when I access the course from my Android mobile phone and from a Windows Surface tablet. And of course from desktops/laptops.
I have published for the Web and include HTML 5, but not the AMP.
I have attached the slide that is presenting a problem.
Thank you!
6 Replies
Hmm...I wasn't able to duplicate your issue. I published for web with HTML5 enabled, no AMP, and uploaded to a web host. The yes and no buttons work fine on my test iPad here. This is an older iPad (maybe 2nd generation) running iOS 9.3.
Hi Mike. Thank you for checking on this for me. This slide occurs about half way through the course and I wonder if by then, things just get hung up. Very technical explanation, I know ;). I wonder because a couple people mentioned they feel that the course starts out fine but begins to lag as it progresses. One person describes it as "running out of steam".
The version of your iPad may indeed have something to do with the issue too. I don't know enough about the iOS to comment as to why, however.
Thanks again, Mike!
I guess it's a possibility that memory or CPU usage is getting high by that point in the course. I'm sorry I don't have any other explanation. You might open a support ticket and share your story file with them so they can check out the whole course.
Hi, Jennifer -- Thanks for sharing your file and I am going to test it momentarily to see if I encounter the behavior or if I am not able to reproduce it. I'll be in touch shortly with my findings! :)
Hi, Jennifer -- Thanks for your patience and I am also unable to click on the YES or NO buttons when I upload your published output to tempshare.articulate.com and test the link generated. I tried on my iPad Air 2 (version 9.1) and also on my iPhone 6, version 9.3 and I saw the same on both devices, so I would like our Support Engineers to investigate further.
I will set you up in a case momentarily and a member of that team will be in touch shortly -- your patience is appreciated! :)
That's very helpfull, Christie, thank you!
I just saw the email for the support ticket.
This discussion is closed. You can start a new discussion or contact Articulate Support.