1 Reply
Ashley Terwilliger

Hi Douglas,

What version of Storyline are you using?  You can check by going to the "Help" Tab -> "About Articulate Storyline".

Storyline 1 and 2 had the option to purchase additional characters and that may be what your team is seeing. That character bundle would have a separate license key associated with it to input when you download and install in Storyline. If you had those characters installed with SL1 or 2, you'd still be able to use it them Storyline 3.

We stopped selling the character bundles when we released Articulate 360 as if you're using Storyline 360 you have access to a ton of new characters through Content Library! 

If you think your Storyline license should have the Character bundle, reach out to our Customer Care team, and they'll be happy to look into it for you!