only the first slide plays

Jul 27, 2013

I'm probably skipping a remarkably easy step as I don't see anyone else describing this problem.  When I preview my entire project the first slide shows all graphics and plays its narration.  When the narration completes, slide 2 displays, but it doesn't play (narration doesn't begin and a graphic that is one tick to the right of the beginning of the timeline doesn't display). I can also get to slide 2 by clicking the next button on the player, but it won't play this way either.  I've created multiple storylines to see if one was corrupted, but get the same result in both.  I tried adding a trigger to play the narration when the timeline begins, but it didn't help.  I tried setting the slide to advance automatically, but it's still not working.

I can get to other slides by clicking the next button or clicking them in the left menu of the player, but they won't play either.  I can only see the initial state, and hear no narration.  Each slide will preview fine if I preview only that slide.

Additionally, clicking the previous button on slide 2 and all subsequent slides does nothing but apparently hang the player.  When looking at the Storyline view I see forward pointing arrows between slides.  Should there be backward pointing arrows providing links for the previous button to follow?  If so, how do I put them in?

This is immensely frustrating.  I hope it's something simple that I need to set up.  I like everything Storyline allows me to set up, but I can't use it if I can only play page 1 of a published project.  (Yes, I tried publishing it to see if it worked differently than when previewed.  It doesn't.  It's comforting that it acts the same since they are supposed to, but it's a real roadblock in my situation.)

Thanks in advance for any help!

9 Replies
Leslie McKerchie

Hi Marci and Welcome to E-Learning Heroes!

Sorry to hear that you are having such a frustrating time, but I'm sure that we can get you back to good.

First of all, you do want to be sure to view all of your content in it's intended environment when you are checking functionality.  So, be sure to follow this article for publishing and sharing your Storyline content.

Here are a few other ideas/tidbits that may help:

Be sure that you are working on your local drive.

If you are only having trouble with this file/project, you may try to insert into a new project to see if that helps.

If none of these tips seem to help, or you are still having difficulty, there is more troubleshooting here or you could always file a case so that the support team can work with you.

Just let us know

Thanks so much and have a great day!

Meg Fairchild

My client is experiencing what sounds like the same issue. I have already asked them to try updating their flash version, however this may not be a viable solution for all potential learners (course is available nationwide to learners in their industry).

Learner is using:

IE 9

Flash Player 11


These meet the minimum system requirements for we shouldn't be experiencing an issue, right?

Ashley Terwilliger-Pollard

Hi Meg,

Yes - each browser could have a different Flash version. What I like to do is have users visit the site ( from within the browser and then it'll indicate which version they're using and confirm the browser as well. I'm also curious now that you mentioned the user updated Flash - if you're using a web server or LMS to host this content? It's possible the server or LMS you're using doesn't support IE9 or Firefox? You could test this out by using one of the free server methods within this article or an LMS like SCORM Cloud which is an industry standard for testing SCORM content. If those versions work for the same clients/users you'll want to connect with your LMS or server team to confirm if those browsers/flash version are supported.

Meg Fairchild

Thanks Ashley! That site ( is awesome! You have no idea the number of times that I've walked people through figuring out what version of a browser they have. I will most definitely use this both now and in the future.

The user is currently trying to watch the course through our LearnShare LMS, but I have uploaded it to our web server too and have asked them to test it there too. I will likely also try uploading to SCORM Cloud too, just to see if the results are any different.

Ashley Terwilliger-Pollard

Hi Meg,

glad that site will help you. I can imagine it's been a process to gather that information before.

I haven't heard of LearnShare before, but the web server or scorm cloud will give you a good indication of if it's the course itself or something else with the LMS. If the behavior persists outside of the LMS, we'll want to take a look at your .story file.

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