Options available when courses being accessed from locations with very low bandwidth

Jul 03, 2015

Hi,

We've produced several courses for a client through storyline that are video based. The client has uploaded them to their web server (inside a customised portal) for access by staff in various locations around the country. Most of the locations can access and play the courses without any issues, however a couple of the locations (which are quite remote) are having problems with slides skipping (2 or 3 slides) and some slides missing text and other information.

Testing from their end has highlighted that it is a bandwidth related issue. The published courses are 12mb-30mb in size, so not big, but their system in those areas are just not coping.

The easy solution from my POV is sort to the bandwidth issue out. But need to ensure that I've tried all I can from my end. Other than dropping the size of the video and images in the optimisation settings when publishing the course... are there any other settings in Storyline that relate to how the course is played (eg. how the player loads slides)

Thanks. 

 

3 Replies
Ashley Terwilliger-Pollard

Hi Scott,

It definitely sounds like a bandwidth issue - so as you mentioned changing the compression and quality settings which are a part of the publish settings, may be helpful as well. Storyline will always preload slides as described here, so you may also want to look at spacing out the heavy load slides a bit further so that Storyline has more time to load them while other slides are playing. 

Could you also look at publishing to CD and providing them a copy of that published output to play locally? 

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